Workflow Organisation and Prioritisation for Administrators (AS-030) Training Course

Workflow Organisation and Prioritisation for Administrators

Administrators juggle competing requests from many people, frequent interruptions, tight deadlines and a constant flow of emails, documents and tasks. Without a clear…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Administrators juggle competing requests from many people, frequent interruptions, tight deadlines and a constant flow of emails, documents and tasks. Without a clear system, important work slips, stress rises and service quality suffers.

This Workflow Organisation and Prioritisation for Administrators training course provides practical methods for organising work, setting priorities and managing time and information effectively. Participants learn to capture and track tasks, plan their days and weeks, manage interruptions, organise digital and physical files, and negotiate deadlines with confidence.

The course also explores process simplification, checklists, templates and digital tools that reduce repetitive effort, helping administrators work calmly and deliver reliable results.

Course Objectives

By the end of this training course, participants will be able to:

Analyse current workload patterns and time use
Build a reliable system for capturing, tracking and completing tasks
Prioritise work using clear criteria and practical frameworks
Plan days and weeks to balance routine, urgent and important work
Manage interruptions, emails and meetings more effectively
Organise digital and paper information for quick retrieval
Negotiate deadlines and manage expectations assertively
Use templates, checklists and tools to simplify recurring work

Target Audience

This training course is suitable for a wide range of professionals, including:

Administrative assistants and officers
Secretaries and executive assistants
Office coordinators and team administrators
Support staff serving multiple managers
Project and programme administrators
Front office and service desk staff
Professionals seeking better personal organisation

Training Methodology

The course is practical and personal. Participants analyse their own workload, build task management systems, practise prioritisation with realistic in-tray exercises and role-play difficult deadline conversations. Each participant leaves with a personalised workflow system and action plan.

Target Competencies

Task and workload management
Prioritisation
Time planning
Information organisation
Assertive communication
Process simplification

Course outline

1Day One: Understanding Your Workload

The Administrator's Workload: Variety, volume and unpredictability
Time Use Analysis: Where time really goes
Common Productivity Traps: Multitasking, perfectionism and unclear requests
Energy and Attention: Planning work around peak focus
Personal Working Style: Strengths and challenges
Setting Personal Productivity Goals
Exercise: Completing a workload and time audit

2Day Two: Capturing and Prioritising Tasks

Capturing Every Request: Single trusted task lists
Clarifying Tasks: Outcomes, next actions and deadlines
Prioritisation Frameworks: Urgency, importance and impact
Handling Requests from Multiple Managers
Breaking Large Tasks into Manageable Steps
Reviewing and Updating Priorities Daily and Weekly
In-Tray Exercise: Prioritising a realistic set of competing requests

3Day Three: Planning and Managing Time

Daily and Weekly Planning Routines
Time Blocking for Focus Work
Managing Interruptions: Techniques and boundaries
Email Management: Processing, filing and response rules
Meeting Management: Preparing, attending and following up efficiently
Buffer Time and Contingency Planning
Practical Exercise: Designing a personal weekly planning template

4Day Four: Organising Information

Digital Filing Structures: Folders, naming conventions and versions
Shared Drives and Collaboration Platforms: Keeping order in teams
Paper Records: Filing, archiving and retention basics
Finding Information Quickly: Search and indexing techniques
Templates and Standard Documents: Reducing rework
Checklists for Recurring Processes
Workshop: Reorganising a shared folder and creating templates

5Day Five: Communication and Continuous Improvement

Assertive Communication: Saying no and negotiating deadlines
Managing Expectations: Status updates and early warnings
Delegating and Sharing Work with Colleagues
Simplifying Processes: Removing unnecessary steps
Digital Productivity Tools: Task apps, calendars and automation
Personal Workflow Plan: Commitments for the next month
Role-Play: Negotiating priorities with two managers

Frequently asked questions

How long is the Workflow Organisation and Prioritisation for Administrators course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Workflow Organisation and Prioritisation for Administrators course?

The next public date is 7 - 11 Dec 2026 in London. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in London, Barcelona, Frankfurt, Cape Town, Dubai, Geneva, Istanbul, Kuala Lumpur, Munich, Paris, Vienna, Amsterdam.

Can I take Workflow Organisation and Prioritisation for Administrators online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Workflow Organisation and Prioritisation for Administrators

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

More Administration and Secretarial courses

Achieving Administrative Excellence

Administrative Performance Review and Office Audit

Advanced Excel for Administrative Professionals

Training a team?