Workforce Continuity and Remote Operations Planning (BCCM-035) Training Course

Workforce Continuity and Remote Operations Planning

People are the most critical resource in any organisation, and their availability can be disrupted by illness, transport failure, severe weather, industrial action…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

People are the most critical resource in any organisation, and their availability can be disrupted by illness, transport failure, severe weather, industrial action, building loss or the sudden departure of key individuals. Recent years have shown how quickly organisations may need to move whole workforces to remote operation while keeping services running.

This Workforce Continuity and Remote Operations Planning training course helps organisations plan for the loss or displacement of staff. Participants learn how to identify critical roles and key person dependencies, build cross-skilling and succession arrangements, plan for high absence, design remote and distributed operating models, secure remote technology and look after staff wellbeing during prolonged disruption.

The course brings together HR, IT and continuity perspectives to create practical workforce resilience plans.

Course Objectives

By the end of this training course, participants will be able to:

Identify workforce-related disruption risks and their impacts
Determine critical roles, skills and key person dependencies
Develop cross-skilling, succession and deputy arrangements
Plan for high absenteeism and minimum staffing levels
Design remote and distributed operating models for disruption
Ensure secure and reliable remote working technology
Support staff wellbeing and engagement during disruption
Test and maintain workforce continuity arrangements

Target Audience

This training course is suitable for a wide range of professionals, including:

Business continuity managers and coordinators
HR managers and workforce planners
IT managers responsible for remote access
Operations and department managers
Risk and resilience professionals
Team leaders managing distributed teams

Training Methodology

The course is practical and collaborative. Participants analyse critical roles in a case study organisation, build a skills matrix and deputy plan, design a remote operating model and test it through a disruption scenario. Discussions draw on participants' experiences of recent workforce disruptions.

Target Competencies

Critical role analysis
Skills matrix and succession planning
Absence scenario planning
Remote operating model design
Remote working security awareness
Staff wellbeing support

Course outline

1Day One: Workforce Disruption Risks

Causes of workforce disruption and recent examples
Impacts of staff loss on services and customers
Linking workforce planning with business impact analysis
Legal and employment considerations during disruption
Roles of HR, IT, managers and continuity teams
Assessing current workforce resilience
Exercise: identifying workforce risks in your organisation

2Day Two: Critical Roles and Key Person Dependencies

Identifying critical roles and essential skills
Recognising key person and single point of failure risks
Building a skills matrix for critical activities
Deputy, backup and succession arrangements
Knowledge capture and documentation of critical tasks
Using contractors, agencies and retired staff in emergencies
Workshop: building a skills matrix and deputy plan

3Day Three: Planning for High Absence

Absence scenarios and minimum staffing levels
Prioritising activities when staff are scarce
Redeploying staff across departments safely
Shift patterns and extended working arrangements
Managing industrial action and transport disruption
Communicating with staff about changed arrangements
Exercise: responding to forty percent absence

4Day Four: Remote and Distributed Operations

Designing remote operating models for critical activities
Remote access capacity, devices and connectivity
Security controls for remote and home working
Remote supervision, collaboration and productivity
Handling paper processes and physical tasks remotely
Split teams and alternate site strategies
Workshop: designing a remote operating model

5Day Five: Wellbeing, Testing and Maintenance

Supporting staff wellbeing during prolonged disruption
Leadership and engagement of dispersed teams
Testing remote working at scale
Reviewing and updating workforce continuity plans
Reporting workforce resilience to management
Embedding lessons into long-term workforce strategy
Personal action plan for workforce continuity

Frequently asked questions

How long is the Workforce Continuity and Remote Operations Planning course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Workforce Continuity and Remote Operations Planning course?

The next public date is 7 - 11 Dec 2026 in Frankfurt. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Frankfurt, London, Barcelona, Rome, Vienna, Amsterdam, Cape Town, Dubai, Istanbul, Kuala Lumpur, Munich, Paris.

Can I take Workforce Continuity and Remote Operations Planning online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Workforce Continuity and Remote Operations Planning

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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