Administrative Performance Review and Office Audit (AS-036) Training Course

Administrative Performance Review and Office Audit

Administrative services consume significant time and money, yet they are rarely reviewed systematically. Duplicate processes, unclear responsibilities, slow approvals…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Administrative services consume significant time and money, yet they are rarely reviewed systematically. Duplicate processes, unclear responsibilities, slow approvals, poor records and underused technology can quietly reduce productivity and service quality across the organisation.

This Administrative Performance Review and Office Audit training course equips participants to evaluate how well administrative functions are performing and to recommend practical improvements. Participants learn how to plan an office review, map processes, gather evidence through observation, interviews, surveys and data, assess compliance with policies and benchmark performance.

The course concludes with techniques for analysing findings, writing clear review reports and leading the implementation of agreed improvements.

Course Objectives

By the end of this training course, participants will be able to:

Explain the purpose and scope of an administrative performance review
Plan an office audit with clear objectives, criteria and methods
Map administrative processes and identify inefficiencies
Collect evidence through interviews, observation, surveys and records
Assess compliance with administrative policies and procedures
Define and analyse performance indicators for administrative services
Write review reports with practical, prioritised recommendations
Plan and monitor the implementation of improvements

Target Audience

This training course is suitable for a wide range of professionals, including:

Administration and office managers
Senior administrative officers
Internal auditors and quality officers
Organisational development and process improvement staff
Shared services managers
Government administrative reform officers
Executive assistants leading office improvement projects

Training Methodology

Participants carry out a simulated review of an administrative department using realistic documents, process maps, interview role-plays and performance data. Short briefings introduce each stage of the review, and participants present their findings and recommendations at the end of the course.

Target Competencies

Office review planning
Process analysis
Evidence gathering
Performance measurement
Report writing
Improvement implementation

Course outline

1Day One: Purpose and Planning of Administrative Reviews

Why Review Administration: Cost, service, compliance and productivity
Types of Review: Compliance audits, performance reviews and process studies
Defining Scope and Objectives
Review Criteria: Policies, standards, benchmarks and good practice
Planning the Review: Timeline, team and stakeholder communication
Ethics and Objectivity in Reviewing Colleagues' Work
Exercise: Preparing a review plan for an administrative unit

2Day Two: Process Mapping and Analysis

Identifying Core Administrative Processes
Process Mapping Techniques: Flowcharts and swimlane diagrams
Finding Waste: Delays, duplication, rework and unnecessary approvals
Analysing Workload and Capacity
Technology Use: Manual work that could be automated
Risk Points: Errors, fraud and information loss
Workshop: Mapping and analysing a document approval process

3Day Three: Gathering Evidence

Document and Records Review: Policies, files and logs
Interviewing Staff and Managers: Questions and listening skills
Observation: Watching work as it really happens
Surveys of Internal Customers: Design and analysis
Sampling Records for Compliance Testing
Documenting Evidence and Working Papers
Role-Play: Conducting review interviews

4Day Four: Measuring Performance

Administrative Performance Indicators: Time, cost, quality and satisfaction
Collecting and Validating Performance Data
Benchmarking Against Other Units and Organisations
Analysing Root Causes of Poor Performance
Prioritising Issues by Impact and Effort
Developing Practical and Prioritised Recommendations
Practical Exercise: Analysing performance data for an office service

5Day Five: Reporting and Implementing Improvements

Writing the Review Report: Structure, tone and evidence
Presenting Findings to Management Constructively
Agreeing Action Plans with Process Owners
Monitoring Implementation and Follow-Up Reviews
Building a Culture of Continuous Administrative Improvement
Personal Action Plan: Applying review skills at work
Final Presentation: Office review findings and recommendations

Frequently asked questions

How long is the Administrative Performance Review and Office Audit course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Administrative Performance Review and Office Audit course?

The next public date is 7 - 11 Dec 2026 in London. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in London, Barcelona, Frankfurt, Munich, Paris, Rome, Vienna, Amsterdam, Dubai, Geneva, Kuala Lumpur, Madrid.

Can I take Administrative Performance Review and Office Audit online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Administrative Performance Review and Office Audit

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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