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Professional training course · ISSD-003

Assertiveness Skills

Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while…

5 daysClassroom
15Upcoming dates
5Cities
£3,850Fees from

View dates & register Get quotation Download PDF

Next classroom session Barcelona 16 - 20 Nov 2026 · £3,850 Next in London London 21 - 25 Dec 2026 · £4,200

Course overview

Why Attend

Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while aggressive behaviour damages relationships.

This LLMI course covers assertive, passive and aggressive behaviour, self-confidence, assertive communication techniques, saying no, giving and receiving feedback, handling criticism and conflict, and assertiveness in meetings. Participants practise in realistic role plays.

Course Objectives

Distinguish assertive, passive and aggressive behaviour

Build self-confidence

Use assertive communication techniques

Say no and set boundaries

Give and receive feedback constructively

Handle criticism and conflict assertively

Target Audience

Professionals at all levels

Team leaders

Administrative staff

Customer-facing staff

New managers

Anyone wanting more confidence

Course Methodology

Self-assessment

Role plays

Practical techniques

Feedback

Personal action planning

Course outline

1Day 1: Understanding Assertiveness
- Behaviour styles
- Rights and responsibilities
- Self-assessment
- Barriers
- Exercise: Style profile
2Day 2: Confidence
- Self-belief
- Inner dialogue
- Body language
- Voice
- Practice: Confident introduction
3Day 3: Assertive Techniques
- I-statements
- Broken record
- Fogging
- Negotiating
- Role play: Expressing a view
4Day 4: Boundaries and Feedback
- Saying no
- Setting boundaries
- Giving feedback
- Receiving criticism
- Role play: Saying no
5Day 5: Conflict and Meetings
- Assertiveness in conflict
- Meetings
- Senior stakeholders
- Sustaining change
- Capstone: Assertiveness plan

Schedule

Dates and fees

15 upcoming dates in 5 cities. Fees are per delegate; bring colleagues and every seat is discounted.

All dates as PDF

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

December 2026

7DEC 7 - 11 Dec 2026Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£4,200per delegate2+ people: £3,360 each

January 2027

11JAN 11 - 15 Jan 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

February 2027

8FEB 8 - 12 Feb 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£4,200per delegate2+ people: £3,360 each

March 2027

8MAR 8 - 12 Mar 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

April 2027

12APR 12 - 16 Apr 2027Mon to Fri · 5 days

ParisFrance · Classroom

£4,500per delegate2+ people: £3,600 each

May 2027

10MAY 10 - 14 May 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

June 2027

14JUN 14 - 18 Jun 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£4,200per delegate2+ people: £3,360 each

July 2027

12JUL 12 - 16 Jul 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

August 2027

9AUG 9 - 13 Aug 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

September 2027

13SEP 13 - 17 Sep 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£4,200per delegate2+ people: £3,360 each

October 2027

11OCT 11 - 15 Oct 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

November 2027

8NOV 8 - 12 Nov 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£4,200per delegate2+ people: £3,360 each

December 2027

13DEC 13 - 17 Dec 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

Questions

Frequently asked questions

How long is the Assertiveness Skills course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Assertiveness Skills course?

The next public date is 16 - 20 Nov 2026 in Barcelona. There are 15 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Amsterdam, London, Munich, Paris.

How much does the course cost?

Fees start from £3,850 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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