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Interpersonal Skills and Self Development · ISSD-003
Assertiveness Skills
Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while…
- Duration5 days
- Next date16 - 20 Nov 2026
- Cities5 cities
- Fee from£3,850
Course overview
Why Attend
Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while aggressive behaviour damages relationships.
This LLMI course covers assertive, passive and aggressive behaviour, self-confidence, assertive communication techniques, saying no, giving and receiving feedback, handling criticism and conflict, and assertiveness in meetings. Participants practise in realistic role plays.
Course Objectives
Distinguish assertive, passive and aggressive behaviour
Build self-confidence
Use assertive communication techniques
Say no and set boundaries
Give and receive feedback constructively
Handle criticism and conflict assertively
Target Audience
Professionals at all levels
Team leaders
Administrative staff
Customer-facing staff
New managers
Anyone wanting more confidence
Course Methodology
Self-assessment
Role plays
Practical techniques
Feedback
Personal action planning
Course outline
-
1Day 1: Understanding Assertiveness
- Behaviour styles
- Rights and responsibilities
- Self-assessment
- Barriers
- Exercise: Style profile
-
2Day 2: Confidence
- Self-belief
- Inner dialogue
- Body language
- Voice
- Practice: Confident introduction
-
3Day 3: Assertive Techniques
- I-statements
- Broken record
- Fogging
- Negotiating
- Role play: Expressing a view
-
4Day 4: Boundaries and Feedback
- Saying no
- Setting boundaries
- Giving feedback
- Receiving criticism
- Role play: Saying no
-
5Day 5: Conflict and Meetings
- Assertiveness in conflict
- Meetings
- Senior stakeholders
- Sustaining change
- Capstone: Assertiveness plan
Dates and fees
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