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Professional training course · ISSD-003

Assertiveness Skills

Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while…

  • 5 daysClassroom or online
  • 15Upcoming dates
  • 5Cities
  • £2,750Fees from
View dates & register Get quotation Download PDF
Assertiveness Skills
Next classroom session Barcelona 16 - 20 Nov 2026 · £3,850 Next in London London 21 - 25 Dec 2026 · £2,750

Course overview

Why Attend

Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while aggressive behaviour damages relationships.

This LLMI course covers assertive, passive and aggressive behaviour, self-confidence, assertive communication techniques, saying no, giving and receiving feedback, handling criticism and conflict, and assertiveness in meetings. Participants practise in realistic role plays.

Course Objectives

Distinguish assertive, passive and aggressive behaviour

Build self-confidence

Use assertive communication techniques

Say no and set boundaries

Give and receive feedback constructively

Handle criticism and conflict assertively

Target Audience

Professionals at all levels

Team leaders

Administrative staff

Customer-facing staff

New managers

Anyone wanting more confidence

Course Methodology

Self-assessment

Role plays

Practical techniques

Feedback

Personal action planning

Course outline

  1. 1Day 1: Understanding Assertiveness
    • Behaviour styles
    • Rights and responsibilities
    • Self-assessment
    • Barriers
    • Exercise: Style profile
  2. 2Day 2: Confidence
    • Self-belief
    • Inner dialogue
    • Body language
    • Voice
    • Practice: Confident introduction
  3. 3Day 3: Assertive Techniques
    • I-statements
    • Broken record
    • Fogging
    • Negotiating
    • Role play: Expressing a view
  4. 4Day 4: Boundaries and Feedback
    • Saying no
    • Setting boundaries
    • Giving feedback
    • Receiving criticism
    • Role play: Saying no
  5. 5Day 5: Conflict and Meetings
    • Assertiveness in conflict
    • Meetings
    • Senior stakeholders
    • Sustaining change
    • Capstone: Assertiveness plan

Schedule

Dates and fees

15 upcoming dates in 5 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
November 2026
16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
December 2026
7DEC 7 - 11 Dec 2026Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
January 2027
11JAN 11 - 15 Jan 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
February 2027
8FEB 8 - 12 Feb 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
March 2027
8MAR 8 - 12 Mar 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
April 2027
12APR 12 - 16 Apr 2027Mon to Fri · 5 days
France flag ParisFrance · Classroom
£3,250per delegate2+ people: £2,600 each
Register
May 2027
10MAY 10 - 14 May 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
June 2027
14JUN 14 - 18 Jun 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
July 2027
12JUL 12 - 16 Jul 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
August 2027
9AUG 9 - 13 Aug 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
September 2027
13SEP 13 - 17 Sep 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
October 2027
11OCT 11 - 15 Oct 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
November 2027
8NOV 8 - 12 Nov 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
December 2027
13DEC 13 - 17 Dec 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register

Questions

Frequently asked questions

How long is the Assertiveness Skills course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Assertiveness Skills course?

The next public date is 16 - 20 Nov 2026 in Barcelona. There are 15 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Amsterdam, London, Munich, Paris.

Can I take Assertiveness Skills online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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