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Professional training course
Certificate in Emotional Intelligence
Emotional intelligence involves the way we understand and communicate our emotions, how we perceive the emotions of others, and how we make decisions. It is a powerful…
- 5 daysClassroom
- 13Upcoming dates
- 6Cities
- £2,850Fees from
Course overview
Why Attend
Emotional intelligence involves the way we understand and communicate our emotions, how we perceive the emotions of others, and how we make decisions. It is a powerful component of effective leadership and management. This course will help participants develop and implement the essential emotional intelligence competencies. It will teach them how to build stronger relationships at work, how to empathize with others, how to manage stress levels, how to overcome challenging situations, and how to diffuse personal conflicts. Participants will discover ways of working with emotional intelligence that will help them build trust and resilience, enhance individual and team performance, and lead for long-term success.
Course Methodology
This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities. The course also features the use of interactive exercises, group discussions, reflective exercises, and activities that will help participants become highly competent in emotional intelligence.
Course Objectives
By the end of the course, participants will be able to:
- Explore the three aspects of emotional intelligence, the brain design, and the EI cycle
- Develop self-awareness of their emotions and the impact of emotions on thoughts and behaviors
- Expand their self-control and self-management by practicing the five competencies of self-control
- Recognize emotions in others, achieve rapport with their team, and develop social awareness
- Improve their ability to manage through influencing others and practicing inspirational leadership
Target Audience
Business professionals, managers, team leaders, and individuals who have decided to learn and develop their emotional intelligence competencies to enhance, as well as manage, their relationships at work and in life.
Target Competencies
- Emotional self-awareness
- Emotional self-control
- Managing emotions
- Emotional expression
- Emotional understanding
- Empathy
- Active listening
- Team effectiveness
- Organizational awareness
- Relationship building
- Conflict management style
- Tact, transparency, and emotional control
- Impact, influence, and inspirational leadership
Course outline
-
1Day 1: An introduction to emotional intelligence
- Frequently used terms
- Intelligence quotient (IQ)
- Emotional quotient (EQ)
- An overview of EI
- Sociological
- Physiological
- Psychological
- The brain design
- Importance
- Amygdala
- Arousal
- The 3 brains
- The emotional intelligence cycle
-
2Day 2: Developing your self-awareness
- Definition of self-awareness
- The emotional intelligence cycle
- Signs of high EQ
- The inner core of self-awareness
- The awareness of feelings
- From emotion to action: The APET model
- Self-awareness questionnaire
- Low EQ questionnaire
- Recognizing your emotions
- The mood meter
- Plutchik’s wheel of emotions
- How emotions affect our thoughts and behaviors
- How to practice self-awareness
-
3Day 3: Developing your self-control
- Definition of self-control
- The competencies of self-control
- Self-regulation
- Authenticity
- Accountability
- Flexibility
- Self-motivation
- Self-control questionnaire
- Reflection on self-control
- Developing your self-regulation
- Developing your authenticity
- Developing your accountability
- Developing your flexibility
-
4Day 4: Developing your self-motivation
- Why motivation is important
- What determines motivation
- Self-motivation questionnaire
- The mind/body link
- The negative-belief cycle
- Top ten motivational tips
- Developing your social awareness
- Definition of social awareness
- How to decode emotions in faces
- How to decode emotions in voice pitch and tones
- Scope of social awareness
- Empathy
- Service orientation
- Organizational awareness
- Positive and negative office politics
- Active listening
- How to build rapport
-
5Day 5: Developing your management of others
- Definition of relationship management
- Developing your people
- Developing others questionnaire
- Inspirational leadership
- Behaviors of inspirational leaders
- Inspirational leadership questionnaire
- The four influencing styles
- The five conflict management styles
- The Interest-Based Relational (IBR) approach
- The importance of achievement orientation
- My achievement orientation questionnaire
- The importance of teamwork and collaboration
- Beckhard’s model of team effectiveness
Dates and fees
Questions
Frequently asked questions
How long is the Certificate in Emotional Intelligence course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Certificate in Emotional Intelligence course?
The next public date is 21 - 25 Dec 2026 in Vienna. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Vienna, London, Munich, Rome, Amsterdam, Istanbul.
How much does the course cost?
Fees start from £2,850 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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