Advanced Communication Skills
Next: 14 - 18 Dec 2026 · Frankfurt
Frankfurt, Kuala Lumpur, Barcelona +4 more
Professional training course · ISSD-003
Assertiveness Skills
Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while…
- 5 daysClassroom
- 15Upcoming dates
- 5Cities
- £3,850Fees from
Course overview
Why Attend
Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while aggressive behaviour damages relationships.
This LLMI course covers assertive, passive and aggressive behaviour, self-confidence, assertive communication techniques, saying no, giving and receiving feedback, handling criticism and conflict, and assertiveness in meetings. Participants practise in realistic role plays.
Course Objectives
Distinguish assertive, passive and aggressive behaviour
Build self-confidence
Use assertive communication techniques
Say no and set boundaries
Give and receive feedback constructively
Handle criticism and conflict assertively
Target Audience
Professionals at all levels
Team leaders
Administrative staff
Customer-facing staff
New managers
Anyone wanting more confidence
Course Methodology
Self-assessment
Role plays
Practical techniques
Feedback
Personal action planning
Course outline
-
1Day 1: Understanding Assertiveness
- Behaviour styles
- Rights and responsibilities
- Self-assessment
- Barriers
- Exercise: Style profile
-
2Day 2: Confidence
- Self-belief
- Inner dialogue
- Body language
- Voice
- Practice: Confident introduction
-
3Day 3: Assertive Techniques
- I-statements
- Broken record
- Fogging
- Negotiating
- Role play: Expressing a view
-
4Day 4: Boundaries and Feedback
- Saying no
- Setting boundaries
- Giving feedback
- Receiving criticism
- Role play: Saying no
-
5Day 5: Conflict and Meetings
- Assertiveness in conflict
- Meetings
- Senior stakeholders
- Sustaining change
- Capstone: Assertiveness plan
Dates and fees
Questions
Frequently asked questions
How long is the Assertiveness Skills course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Assertiveness Skills course?
The next public date is 16 - 20 Nov 2026 in Barcelona. There are 15 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Barcelona, Amsterdam, London, Munich, Paris.
How much does the course cost?
Fees start from £3,850 + VAT per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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