How long is the Certificate in Emotional Intelligence course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Certificate in Emotional Intelligence course?

The next public date is 21 - 25 Dec 2026 in Vienna. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Vienna, London, Munich, Rome, Amsterdam, Istanbul.

Can I take Certificate in Emotional Intelligence online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Certificate in Emotional Intelligence Training Course

Course overview

Why Attend

Emotional intelligence involves the way we understand and communicate our emotions, how we perceive the emotions of others, and how we make decisions. It is a powerful component of effective leadership and management. This course will help participants develop and implement the essential emotional intelligence competencies. It will teach them how to build stronger relationships at work, how to empathize with others, how to manage stress levels, how to overcome challenging situations, and how to diffuse personal conflicts. Participants will discover ways of working with emotional intelligence that will help them build trust and resilience, enhance individual and team performance, and lead for long-term success.

Course Methodology

This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities. The course also features the use of interactive exercises, group discussions, reflective exercises, and activities that will help participants become highly competent in emotional intelligence.

Course Objectives

By the end of the course, participants will be able to:

Explore the three aspects of emotional intelligence, the brain design, and the EI cycle
Develop self-awareness of their emotions and the impact of emotions on thoughts and behaviors
Expand their self-control and self-management by practicing the five competencies of self-control
Recognize emotions in others, achieve rapport with their team, and develop social awareness
Improve their ability to manage through influencing others and practicing inspirational leadership

Target Audience

Business professionals, managers, team leaders, and individuals who have decided to learn and develop their emotional intelligence competencies to enhance, as well as manage, their relationships at work and in life.

Target Competencies

Emotional self-awareness
Emotional self-control
Managing emotions
Emotional expression
Emotional understanding
Empathy
Active listening
Team effectiveness
Organizational awareness
Relationship building
Conflict management style
Tact, transparency, and emotional control
Impact, influence, and inspirational leadership

Course outline

1Day 1: An introduction to emotional intelligence
- Frequently used terms
- Intelligence quotient (IQ)
- Emotional quotient (EQ)
- An overview of EI
- Sociological
- Physiological
- Psychological
- The brain design
- Importance
- Amygdala
- Arousal
- The 3 brains
- The emotional intelligence cycle
2Day 2: Developing your self-awareness
- Definition of self-awareness
- The emotional intelligence cycle
- Signs of high EQ
- The inner core of self-awareness
- The awareness of feelings
- From emotion to action: The APET model
- Self-awareness questionnaire
- Low EQ questionnaire
- Recognizing your emotions
- The mood meter
- Plutchik’s wheel of emotions
- How emotions affect our thoughts and behaviors
- How to practice self-awareness
3Day 3: Developing your self-control
- Definition of self-control
- The competencies of self-control
- Self-regulation
- Authenticity
- Accountability
- Flexibility
- Self-motivation
- Self-control questionnaire
- Reflection on self-control
- Developing your self-regulation
- Developing your authenticity
- Developing your accountability
- Developing your flexibility
4Day 4: Developing your self-motivation
- Why motivation is important
- What determines motivation
- Self-motivation questionnaire
- The mind/body link
- The negative-belief cycle
- Top ten motivational tips
- Developing your social awareness
- Definition of social awareness
- How to decode emotions in faces
- How to decode emotions in voice pitch and tones
- Scope of social awareness
- Empathy
- Service orientation
- Organizational awareness
- Positive and negative office politics
- Active listening
- How to build rapport
5Day 5: Developing your management of others
- Definition of relationship management
- Developing your people
- Developing others questionnaire
- Inspirational leadership
- Behaviors of inspirational leaders
- Inspirational leadership questionnaire
- The four influencing styles
- The five conflict management styles
- The Interest-Based Relational (IBR) approach
- The importance of achievement orientation
- My achievement orientation questionnaire
- The importance of teamwork and collaboration
- Beckhard’s model of team effectiveness

Schedule

Dates and fees

13 upcoming dates in 6 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

December 2026

21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysNext session

ViennaAustria · Classroom

£4,250per delegate2+ people: £3,400 each

January 2027

18JAN 18 - 22 Jan 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

February 2027

15FEB 15 - 19 Feb 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

March 2027

15MAR 15 - 19 Mar 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

April 2027

19APR 19 - 23 Apr 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

May 2027

17MAY 17 - 21 May 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

June 2027

21JUN 21 - 25 Jun 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

July 2027

19JUL 19 - 23 Jul 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

August 2027

16AUG 16 - 20 Aug 2027Mon to Fri · 5 days

ViennaAustria · Classroom

£4,250per delegate2+ people: £3,400 each

September 2027

20SEP 20 - 24 Sep 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

October 2027

18OCT 18 - 22 Oct 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

November 2027

15NOV 15 - 19 Nov 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

December 2027

20DEC 20 - 24 Dec 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

December 2026

21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere