Certified Team Leader

Course overview

Course outline

1. 1Day 1: The team leadership challenge

   • 21st century team definition
   • On shifting ground: organizations today
   • Skills of effective team leaders
   • Characteristics of effective team leaders
   • Developing leadership skills
   • Leadership styles: self analysis
   • Techniques for increasing team effectiveness
2. 2Day 2: Building a high performance team

   • Recipe for successful teams
   • The teamwork success formula
   • The importance of clear goals
   • Decisions by consensus
   • Clear roles and work assignments
   • From involvement to empowerment
   • Types of effective teams
   • Team development stages
3. 3Day 3: Inspiring teams to better performance

   • Identifying team roles
   • The Belbin type indicator
   • Aligning individual and team motivators
   • The values alignment matrix
   • Keys to resolving values conflicts
   • The motivating mix
   • Creating a supportive environment
   • Energizing your team
4. 4Day 4: Sustainable strategies for improving team relationships

   • Identifying effective communication methods
   • Face to face communication
   • Team problem solving
   • Factors shaping team performance
   • Phases of team problem solving
   • Tools for making effective team decisions
   • The ingredients of effective decision making
5. 5Day 5: The team leader’s role in managing change

   • Managing change
   • Change requires exchange and expanded thinking
   • Key factors in successful change
   • The change cycle
   • The 4 room apartment strategy
   • Typical reactions to change
   • Helping the team move through change stages
   • Handling reactions to change
   • Strategies for dealing with change
   • The 17 laws of great teamwork