Contract Management for Facility and Maintenance Services (CON-029) Training Course

Contract Management for Facility and Maintenance Services

Cleaning, security, catering, building maintenance, landscaping, waste management and integrated facilities management contracts keep organisations running every day…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Cleaning, security, catering, building maintenance, landscaping, waste management and integrated facilities management contracts keep organisations running every day. Although individually routine, these services are high in volume and visibility, and poor contract management quickly shows in dirty buildings, broken equipment, unhappy occupants and rising costs.

This Contract Management for Facility and Maintenance Services training course provides practical tools for specifying, procuring and managing facility services contracts. Participants learn how to write output specifications, choose between single-service and integrated models, design service levels and key performance indicators, structure payment and incentive mechanisms, manage helpdesks and reactive maintenance, and drive continuous improvement.

The course is designed for both client-side facilities teams and service providers.

Course Objectives

By the end of this training course, participants will be able to:

Explain the range of facility and maintenance services and delivery models
Write clear input and output specifications for services
Design service levels and key performance indicators
Structure payment mechanisms, deductions and incentives
Manage planned and reactive maintenance under contract
Run effective helpdesk and performance reporting processes
Manage service provider relationships and performance reviews
Drive continuous improvement and value for money

Target Audience

This training course is suitable for a wide range of professionals, including:

Facilities managers and estates managers
Contract managers for facility services
Procurement professionals
Service provider account managers
Maintenance managers
Property and asset managers

Training Methodology

The course uses sample specifications, performance reports and payment mechanisms. Participants write an output specification, design key performance indicators and deductions, analyse performance data, run a simulated service review meeting and develop an improvement plan for a case study contract.

Target Competencies

Service specification writing
KPI and service level design
Payment mechanism design
Maintenance contract management
Service review facilitation
Continuous improvement

Course outline

1Day One: Facility Services and Delivery Models

Hard and soft facility services explained
In-house, single-service and bundled delivery
Integrated facilities management contracts
Total facilities management and managing agent models
Choosing a model based on organisational needs
Lessons from facility services contracts
Exercise: selecting a delivery model for a case study

2Day Two: Specifications and Service Levels

Input and output specifications compared
Writing measurable output specifications
Service level agreements and response times
Designing balanced key performance indicators
Customer satisfaction and occupant feedback measures
Avoiding unmeasurable or perverse indicators
Workshop: writing an output specification

3Day Three: Payment and Commercial Mechanisms

Fixed price, schedule of rates and cost plus payment
Performance deductions and service credits
Incentives, gain share and bonus mechanisms
Indexation and annual price reviews
Managing extra works and variations
Open book arrangements and cost transparency
Exercise: designing a payment and deduction regime

4Day Four: Managing Maintenance and Operations

Planned preventive maintenance programmes
Reactive maintenance and priority categories
Helpdesk operation and work order management
Asset registers and lifecycle replacement planning
Statutory compliance and safety inspections
Using computer-aided facilities management systems
Workshop: reviewing maintenance performance data

5Day Five: Relationships, Reviews and Improvement

Governance structures for facility services contracts
Monthly performance reviews and reporting
Managing underperformance and corrective actions
Innovation and continuous improvement plans
Benchmarking costs and service quality
Simulation: a service provider performance review
Personal action plan for facility contract management

Frequently asked questions

How long is the Contract Management for Facility and Maintenance Services course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Contract Management for Facility and Maintenance Services course?

The next public date is 7 - 11 Dec 2026 in Barcelona. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Frankfurt, London, Cape Town, Dubai, Geneva, Istanbul, Kuala Lumpur, Munich, Paris, Vienna, Amsterdam.

Can I take Contract Management for Facility and Maintenance Services online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Contract Management for Facility and Maintenance Services

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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