Certificate in Business and Commercial Law (CBCL)
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Professional training course · CON-016
Contract Performance Management and KPIs
Signing a contract is only the beginning; value is realised through active performance management. Clear KPIs and governance help ensure suppliers deliver what was…
- 5 daysClassroom
- 13Upcoming dates
- 8Cities
- £2,840Fees from
Course overview
Why Attend
Signing a contract is only the beginning; value is realised through active performance management. Clear KPIs and governance help ensure suppliers deliver what was agreed.
This LLMI course covers contract performance frameworks, selecting KPIs, data collection, performance reviews, managing underperformance, incentives and remedies, supplier relationships and reporting. Participants design a performance management framework.
Course Objectives
Design contract performance frameworks
Select meaningful KPIs
Collect and validate performance data
Conduct effective performance reviews
Manage underperformance and remedies
Report contract performance
Target Audience
Contract managers
Vendor managers
Procurement professionals
Project managers
Service owners
Finance managers
Course Methodology
Framework workshops
KPI exercises
Case studies
Review simulations
Group discussions
Course outline
-
1Day 1: Performance Frameworks
- Why manage performance
- Frameworks
- Contract types
- Roles
- Exercise: Current practice review
-
2Day 2: KPIs
- Selecting KPIs
- Targets
- Balanced scorecards
- Data sources
- Workshop: KPI design
-
3Day 3: Reviews
- Review meetings
- Scorecards
- Action plans
- Escalation
- Simulation: Performance review
-
4Day 4: Underperformance
- Root causes
- Improvement plans
- Remedies
- Termination
- Case study: Supplier failure
-
5Day 5: Reporting and Relationships
- Reporting
- Relationship management
- Continuous improvement
- Recognition
- Capstone: Performance framework
Dates and fees
Questions
Frequently asked questions
How long is the Contract Performance Management and KPIs course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Contract Performance Management and KPIs course?
The next public date is 14 - 18 Dec 2026 in Amsterdam. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Amsterdam, Rome, Istanbul, Vienna, Barcelona, Munich, Madrid, Cape Town.
How much does the course cost?
Fees start from £2,840 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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