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Professional training course · CON-016

Contract Performance Management and KPIs

Signing a contract is only the beginning; value is realised through active performance management. Clear KPIs and governance help ensure suppliers deliver what was…

  • 5 daysClassroom or online
  • 13Upcoming dates
  • 8Cities
  • £2,840Fees from
View dates & register Get quotation Download PDF
Contract Performance Management and KPIs
Next classroom session Amsterdam 14 - 18 Dec 2026 · £4,250 Also available Rome 18 - 22 Jan 2027 · £4,250

Course overview

Why Attend

Signing a contract is only the beginning; value is realised through active performance management. Clear KPIs and governance help ensure suppliers deliver what was agreed.

This LLMI course covers contract performance frameworks, selecting KPIs, data collection, performance reviews, managing underperformance, incentives and remedies, supplier relationships and reporting. Participants design a performance management framework.

Course Objectives

Design contract performance frameworks

Select meaningful KPIs

Collect and validate performance data

Conduct effective performance reviews

Manage underperformance and remedies

Report contract performance

Target Audience

Contract managers

Vendor managers

Procurement professionals

Project managers

Service owners

Finance managers

Course Methodology

Framework workshops

KPI exercises

Case studies

Review simulations

Group discussions

Course outline

  1. 1Day 1: Performance Frameworks
    • Why manage performance
    • Frameworks
    • Contract types
    • Roles
    • Exercise: Current practice review
  2. 2Day 2: KPIs
    • Selecting KPIs
    • Targets
    • Balanced scorecards
    • Data sources
    • Workshop: KPI design
  3. 3Day 3: Reviews
    • Review meetings
    • Scorecards
    • Action plans
    • Escalation
    • Simulation: Performance review
  4. 4Day 4: Underperformance
    • Root causes
    • Improvement plans
    • Remedies
    • Termination
    • Case study: Supplier failure
  5. 5Day 5: Reporting and Relationships
    • Reporting
    • Relationship management
    • Continuous improvement
    • Recognition
    • Capstone: Performance framework

Schedule

Dates and fees

13 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
December 2026
14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
Austria flag ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
Register
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
Spain flag MadridSpain · Classroom
£4,250per delegate2+ people: £3,400 each
Register
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
South Africa flag Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
Register
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register

Questions

Frequently asked questions

How long is the Contract Performance Management and KPIs course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Contract Performance Management and KPIs course?

The next public date is 14 - 18 Dec 2026 in Amsterdam. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Amsterdam, Rome, Istanbul, Vienna, Barcelona, Munich, Madrid, Cape Town.

Can I take Contract Performance Management and KPIs online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,840 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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