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Professional training course

Creative Problem Solving and Decision Making

We are constantly faced with problems that require us to make decisions that are mostly reached without a complex decision-making process: are we hungry? We decide to…

  • 5 daysClassroom
  • 13Upcoming dates
  • 7Cities
  • £2,850Fees from

Course overview

Why Attend

We are constantly faced with problems that require us to make decisions that are mostly reached without a complex decision-making process: are we hungry? We decide to eat. But some problems are more complex, such as prioritizing or determining why a process fails and what to do. These issues require a rational approach to resolving them. Sometimes, things get more complicated, or our decisions can significantly affect our lives, jobs, or those around us. Other times the problem is so unusual that it challenges rational and critical thinking; here lies the importance of objectively analyzing to formulate a decision, and here is when creative problem-solving and decision-making become invaluable tools.

This course covers the most important creative problem-solving and decision-making approaches. By understanding the mechanisms of thinking and providing the relevant methods and tools practiced during the sessions, participants will become more confident in solving problems and making decisions at work or in life, from simpler situations to more difficult or complex ones.

Course Methodology

The course uses interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), Video clips with detailed debriefs, and individual and group feedback.


Course Objectives

By the end of the course, participants will be able to:

  • Build and expand decision making, critical thinking, and creative problem solving skills
  • Apply rational approaches to solving problems and making decisions
  • Utilize traditional and creative techniques for identifying causes and generating solutions
  • Practice essential tools for proper decision making
  • Employ creativity and lateral thinking as business tools
Target Audience

Managers, supervisors, and administrators who will benefit from better problem-solving and decision-making, and business professionals who want to take their critical thinking to the next level by using their experience and intuition to make the right moves and decisions,


Target Competencies
  • Attention to details
  • Decision making 
  • Creative thinking
  • Practical and proactive thinking
  • Situation analysis
  • Problem-solving ability and anticipating potential problems


Course outline

  1. 1Day 1: Problem-solving and Decision-making
    • Definition of problem, problem-solving, and decision-making
    • The relationship between creative problem-solving and decision-making
    • The helicopter view
    • The six-step method in problem-solving
    • Team problem solving
    • The link between causes and symptoms
  2. 2Day 2: The Rational Approach to Problem-solving (Kepner & Tregoe)
    • Defining the problem
    • Writing a problem statement
    • Techniques for recognizing problems
    • Six critical questions to clear out
    • The rational approach
    • Kepner & Tregoe's approach to problem-solving
  3. 3Day 3: Problem Analysis Supplementary Tools
    • Root cause analysis
    • Corrective actions
    • The five-why process
    • The cause and effect diagram
    • Pareto analysis
  4. 4Day 4: Decision-making Supplementary Tools
    • Effective decision-making
    • The How-How method
    • The decision analysis worksheet
    • Approaches to team decision-making
  5. 5Day 5: Creativity and Problem-solving
    • Uses of creativity as a business tool
    • Lateral thinking
    • Mental blocks to creative thinking and ways to overcome them
    • Brainstorming
    • The six thinking hats

Dates and fees

14DEC 14 - 18 Dec 20265 days MunichGermany £3,450+ VAT Register
18JAN 18 - 22 Jan 20275 days IstanbulTurkey £2,850+ VAT Register
15FEB 15 - 19 Feb 20275 days RomeItaly £4,250+ VAT Register
15MAR 15 - 19 Mar 20275 days IstanbulTurkey £2,850+ VAT Register
19APR 19 - 23 Apr 20275 days ViennaAustria £4,250+ VAT Register
17MAY 17 - 21 May 20275 days BarcelonaSpain £3,850+ VAT Register
21JUN 21 - 25 Jun 20275 days RomeItaly £4,250+ VAT Register
19JUL 19 - 23 Jul 20275 days GenevaSwitzerland £5,250+ VAT Register
16AUG 16 - 20 Aug 20275 days IstanbulTurkey £2,850+ VAT Register
20SEP 20 - 24 Sep 20275 days RomeItaly £4,250+ VAT Register
18OCT 18 - 22 Oct 20275 days IstanbulTurkey £2,850+ VAT Register
15NOV 15 - 19 Nov 20275 days Cape TownSouth Africa £4,250+ VAT Register
20DEC 20 - 24 Dec 20275 days BarcelonaSpain £3,850+ VAT Register

Questions

Frequently asked questions

How long is the Creative Problem Solving and Decision Making course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Creative Problem Solving and Decision Making course?

The next public date is 14 - 18 Dec 2026 in Munich. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Munich, Istanbul, Rome, Vienna, Barcelona, Geneva, Cape Town.

How much does the course cost?

Fees start from £2,850 + VAT per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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