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Professional training course · DIT-037
Digital Transformation in Retail
Retail is being reshaped by e-commerce, mobile, data-driven personalisation, automation and new customer expectations. Retailers must integrate digital and physical…
- 5 daysClassroom
- 13Upcoming dates
- 7Cities
- £2,250Fees from
Course overview
Why Attend
Retail is being reshaped by e-commerce, mobile, data-driven personalisation, automation and new customer expectations. Retailers must integrate digital and physical channels to compete.
This LLMI course covers omnichannel strategy, digital customer journeys, retail data and personalisation, supply chain and inventory digitalisation, store technology, retail media, AI applications and transformation roadmaps.
Course Objectives
Develop omnichannel retail strategies
Design digital customer journeys
Use data and AI for personalisation
Digitalise inventory and fulfilment
Apply in-store technology
Plan retail digital transformation
Target Audience
Retail managers and executives
E-commerce managers
Marketing and CRM professionals
Supply chain managers
IT managers in retail
Category managers
Course Methodology
Retail case studies
Journey mapping
Use-case workshops
Group discussions
Roadmap planning
Course outline
-
1Day 1: Retail Disruption
- Retail trends
- Customer expectations
- Omnichannel
- Competitive landscape
- Exercise: Channel assessment
-
2Day 2: Customer Journeys
- Digital journeys
- Mobile and apps
- Loyalty
- Personalisation
- Workshop: Journey map
-
3Day 3: Data and AI
- Retail data
- Recommendation engines
- Pricing analytics
- Demand forecasting
- Case study: AI in retail
-
4Day 4: Operations and Stores
- Inventory visibility
- Fulfilment models
- Store technology
- Retail media
- Exercise: Fulfilment design
-
5Day 5: Transformation
- Roadmap
- Organisation
- Change management
- Value measurement
- Capstone: Retail transformation plan
Dates and fees
Questions
Frequently asked questions
How long is the Digital Transformation in Retail course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Digital Transformation in Retail course?
The next public date is 21 - 25 Dec 2026 in Kuala Lumpur. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Kuala Lumpur, Vienna, Barcelona, Cape Town, Frankfurt, Rome, Paris.
How much does the course cost?
Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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