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Professional training course · DIT-037

Digital Transformation in Retail

Retail is being reshaped by e-commerce, mobile, data-driven personalisation, automation and new customer expectations. Retailers must integrate digital and physical…

  • 5 daysClassroom or online
  • 13Upcoming dates
  • 7Cities
  • £2,250Fees from
View dates & register Get quotation Download PDF
Digital Transformation in Retail
Next classroom session Kuala Lumpur 21 - 25 Dec 2026 · £2,250 Also available Vienna 18 - 22 Jan 2027 · £4,250

Course overview

Why Attend

Retail is being reshaped by e-commerce, mobile, data-driven personalisation, automation and new customer expectations. Retailers must integrate digital and physical channels to compete.

This LLMI course covers omnichannel strategy, digital customer journeys, retail data and personalisation, supply chain and inventory digitalisation, store technology, retail media, AI applications and transformation roadmaps.

Course Objectives

Develop omnichannel retail strategies

Design digital customer journeys

Use data and AI for personalisation

Digitalise inventory and fulfilment

Apply in-store technology

Plan retail digital transformation

Target Audience

Retail managers and executives

E-commerce managers

Marketing and CRM professionals

Supply chain managers

IT managers in retail

Category managers

Course Methodology

Retail case studies

Journey mapping

Use-case workshops

Group discussions

Roadmap planning

Course outline

  1. 1Day 1: Retail Disruption
    • Retail trends
    • Customer expectations
    • Omnichannel
    • Competitive landscape
    • Exercise: Channel assessment
  2. 2Day 2: Customer Journeys
    • Digital journeys
    • Mobile and apps
    • Loyalty
    • Personalisation
    • Workshop: Journey map
  3. 3Day 3: Data and AI
    • Retail data
    • Recommendation engines
    • Pricing analytics
    • Demand forecasting
    • Case study: AI in retail
  4. 4Day 4: Operations and Stores
    • Inventory visibility
    • Fulfilment models
    • Store technology
    • Retail media
    • Exercise: Fulfilment design
  5. 5Day 5: Transformation
    • Roadmap
    • Organisation
    • Change management
    • Value measurement
    • Capstone: Retail transformation plan

Schedule

Dates and fees

13 upcoming dates in 7 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
December 2026
21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysNext session
Malaysia flag Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
Register
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
Austria flag ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
Register
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
South Africa flag Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
Register
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
Register
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
Register
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Malaysia flag Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
Register
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Austria flag ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
Register
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 days
France flag ParisFrance · Classroom
£3,250per delegate2+ people: £2,600 each
Register
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
Register

Questions

Frequently asked questions

How long is the Digital Transformation in Retail course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Digital Transformation in Retail course?

The next public date is 21 - 25 Dec 2026 in Kuala Lumpur. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Kuala Lumpur, Vienna, Barcelona, Cape Town, Frankfurt, Rome, Paris.

Can I take Digital Transformation in Retail online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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