16NOV
16 - 20 Nov 2026Mon to Fri · 5 days
RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Professional training course · GPS-014
E-Government Service Design
Online government services should be simple, accessible and designed around citizens' needs rather than internal structures. Good service design increases take-up…
- 5 daysClassroom
- 14Upcoming dates
- 6Cities
- £2,250Fees from
Course overview
Why Attend
Online government services should be simple, accessible and designed around citizens' needs rather than internal structures. Good service design increases take-up, reduces costs and improves satisfaction.
This LLMI course covers user-centred service design for government, user research, journey mapping, simplifying rules and processes, digital service standards, accessibility, testing and iteration, and measuring service performance. Participants redesign a public service.
The course suits public servants involved in digital services.
Course Objectives
Apply user-centred design to public services
Conduct user research with citizens and businesses
Map and simplify service journeys
Apply digital service standards and accessibility
Prototype and test services
Measure and improve digital service performance
Target Audience
Digital service teams in government
Service owners
Policy officials
IT and business analysts
Customer service managers
Designers
Course Methodology
Design workshops
User research practice
Prototyping
Case studies
Group presentations
Course outline
-
1Day 1: Citizen-Centred Services
- Principles of service design
- Digital service standards
- Examples
- Barriers
- Exercise: Service audit
-
2Day 2: User Research
- Research methods
- Interviews
- Personas
- Accessibility needs
- Inclusion
- Workshop: User research
-
3Day 3: Journeys and Simplification
- Journey mapping
- Pain points
- Simplifying rules
- Once-only principle
- Integration
- Exercise: Journey redesign
-
4Day 4: Prototype and Test
- Prototyping
- Usability testing
- Iteration
- Content design
- Case study: Service redesign
- Lab: Prototype test
-
5Day 5: Measuring and Scaling
- Service metrics
- Feedback
- Continuous improvement
- Governance
- Scaling
- Capstone: Service redesign proposal
Schedule
Dates and fees
14 upcoming dates in 6 cities. Fees are per delegate; bring colleagues and every seat is discounted.
November 2026
RomeItaly · Classroom
December 2026
7DEC
7 - 11 Dec 2026Mon to Fri · 5 days
Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
January 2027
11JAN
11 - 15 Jan 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
February 2027
8FEB
8 - 12 Feb 2027Mon to Fri · 5 days
Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
March 2027
8MAR
8 - 12 Mar 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
April 2027
12APR
12 - 16 Apr 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
May 2027
10MAY
10 - 14 May 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
June 2027
14JUN
14 - 18 Jun 2027Mon to Fri · 5 days
RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
July 2027
12JUL
12 - 16 Jul 2027Mon to Fri · 5 days
Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
August 2027
9AUG
9 - 13 Aug 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
September 2027
13SEP
13 - 17 Sep 2027Mon to Fri · 5 days
ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
October 2027
11OCT
11 - 15 Oct 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
November 2027
8NOV
8 - 12 Nov 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
December 2027
13DEC
13 - 17 Dec 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
No dates in this city right now. Request a quotation and we will suggest the nearest date.
Questions
Frequently asked questions
How long is the E-Government Service Design course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next E-Government Service Design course?
The next public date is 16 - 20 Nov 2026 in Rome. There are 14 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Rome, Kuala Lumpur, Barcelona, Cape Town, Frankfurt, Paris.
How much does the course cost?
Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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