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Professional training course · CWS-018
Effective Email Communication
Email remains the main channel for business communication, yet poorly written emails cause confusion, delays and conflict. Clear, efficient emails improve productivity…
- 5 daysClassroom
- 13Upcoming dates
- 7Cities
- £2,250Fees from
Course overview
Why Attend
Email remains the main channel for business communication, yet poorly written emails cause confusion, delays and conflict. Clear, efficient emails improve productivity and relationships.
This LLMI course covers email purpose and audience, subject lines, structure, concise writing, tone, requests and actions, difficult emails, email etiquette, managing inbox overload and when not to use email. Participants rewrite their own emails.
Course Objectives
Write clear subject lines and structures
Write concise, actionable emails
Use appropriate tone
Handle difficult and sensitive emails
Apply email etiquette
Manage email efficiently
Target Audience
All professionals
Managers
Administrative staff
Customer service staff
Project coordinators
Sales staff
Course Methodology
Writing exercises
Email rewrites
Role plays
Feedback
Templates
Course outline
-
1Day 1: Email Purpose
- Purpose and audience
- When to email
- Subject lines
- Structure
- Exercise: Email critique
-
2Day 2: Clear Writing
- Conciseness
- Plain language
- Requests and deadlines
- Formatting
- Workshop: Rewriting emails
-
3Day 3: Tone
- Professional tone
- Politeness
- Cultural considerations
- Emotion
- Exercise: Tone adjustment
-
4Day 4: Difficult Emails
- Bad news
- Complaints
- Saying no
- Escalation
- Role play: Difficult email exchange
-
5Day 5: Efficiency
- Inbox management
- Etiquette
- Alternatives to email
- Templates
- Capstone: Email improvement plan
Dates and fees
Questions
Frequently asked questions
How long is the Effective Email Communication course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Effective Email Communication course?
The next public date is 14 - 18 Dec 2026 in Amsterdam. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Amsterdam, Frankfurt, Rome, Kuala Lumpur, Barcelona, London, Munich.
How much does the course cost?
Fees start from £2,250 + VAT per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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