Where is this course held?

Upcoming sessions run in Frankfurt, London, Istanbul, Vienna, Barcelona, Paris, Cape Town.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Emergency Response and Crisis Management: Preparing for the Unexpected (HSE-004) Training Course

Q: How long is the Emergency Response and Crisis Management: Preparing for the Unexpected course?

The course runs over 5 days of classroom training, usually Monday to Friday.

Q: When is the next Emergency Response and Crisis Management: Preparing for the Unexpected course?

The next public date is 21 - 25 Dec 2026 in Frankfurt. There are 13 upcoming dates in total.

Q: Can I take Emergency Response and Crisis Management: Preparing for the Unexpected online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

Course overview

Why Attend?

Emergencies and crises can occur at any time, and being prepared is critical to minimizing damage, ensuring safety, and maintaining business continuity. This course equips participants with the knowledge and skills to develop effective emergency response plans, manage crises, and lead teams during high-pressure situations. By attending, you will learn how to prepare for, respond to, and recover from unexpected events.

Course Methodology

This course is highly interactive and practical, featuring:

Lectures: Expert-led sessions on emergency response and crisis management principles.
Case Studies: Real-world examples of successful and unsuccessful crisis management.
Simulations: Role-playing exercises to practice emergency response scenarios.
Group Discussions: Collaborative activities to share ideas and experiences.
Assessments: Quizzes and exercises to reinforce learning.

Course Objectives

By the end of this course, participants will:

Understand the principles of emergency response and crisis management.
Learn to develop and implement emergency response plans.
Develop skills to lead and coordinate teams during a crisis.
Gain knowledge of communication strategies for crisis situations.
Create a recovery plan to restore normal operations after a crisis.

Target Audience

This course is ideal for:

Emergency response coordinators and crisis management teams.
Business continuity and risk management professionals.
Managers and supervisors responsible for workplace safety.
HR professionals involved in employee safety and well-being.
Anyone interested in improving their organization’s preparedness for emergencies.

Target Competencies

Participants will develop the following competencies:

Emergency Planning: Developing and implementing emergency response plans.
Crisis Leadership: Leading teams and making decisions under pressure.
Communication Skills: Delivering clear and timely information during a crisis.
Risk Assessment: Identifying potential crises and their impacts.
Recovery Planning: Restoring operations and learning from crises.

Course outline

1Day 1: Introduction to Emergency Response and Crisis Management
- What is crisis management? Key concepts and importance.
- Types of emergencies: Natural disasters, technological failures, and human-made crises.
- The crisis management lifecycle: Preparedness, response, recovery, and mitigation.
- Activity: Group discussion on potential crises in your organization.
2Day 2: Developing Emergency Response Plans
- Key components of an emergency response plan.
- Identifying risks and vulnerabilities.
- Assigning roles and responsibilities within the crisis management team.
- Activity: Drafting an emergency response plan outline.
3Day 3: Crisis Communication and Coordination
- Principles of effective crisis communication.
- Communicating with internal and external stakeholders.
- Managing media relations during a crisis.
- Activity: Simulating a press conference or stakeholder update.
4Day 4: Leading During a Crisis
- Decision-making under pressure: Strategies for effective leadership.
- Coordinating response efforts across teams and departments.
- Managing stress and maintaining team morale.
- Activity: Role-playing a crisis scenario and leading a response team.
5Day 5: Recovery and Continuous Improvement
- Developing a recovery plan: Restoring operations and supporting affected stakeholders.
- Conducting post-crisis evaluations and identifying lessons learned.
- Updating emergency response plans based on feedback and new risks.
- Course wrap-up: Key takeaways and action plans for continued improvement.

Schedule

Dates and fees

13 upcoming dates in 7 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

December 2026

21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysNext session

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

January 2027

18JAN 18 - 22 Jan 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

February 2027

15FEB 15 - 19 Feb 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

March 2027

15MAR 15 - 19 Mar 2027Mon to Fri · 5 days

ViennaAustria · Classroom

£4,250per delegate2+ people: £3,400 each

April 2027

19APR 19 - 23 Apr 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

May 2027

17MAY 17 - 21 May 2027Mon to Fri · 5 days

ParisFrance · Classroom

£3,250per delegate2+ people: £2,600 each

June 2027

21JUN 21 - 25 Jun 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

July 2027

19JUL 19 - 23 Jul 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

August 2027

16AUG 16 - 20 Aug 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

September 2027

20SEP 20 - 24 Sep 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

October 2027

18OCT 18 - 22 Oct 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

November 2027

15NOV 15 - 19 Nov 2027Mon to Fri · 5 days

Cape TownSouth Africa · Classroom

£4,250per delegate2+ people: £3,400 each

December 2027

20DEC 20 - 24 Dec 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

December 2026

21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere