Framework Agreements and Call-Off Contract Management (CON-021) Training Course

Framework Agreements and Call-Off Contract Management

Framework agreements allow organisations to establish terms with one or more suppliers for repeated purchases of goods, services or works, and then place individual…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Framework agreements allow organisations to establish terms with one or more suppliers for repeated purchases of goods, services or works, and then place individual call-off orders as needs arise. Used well, they reduce procurement time, secure better prices and build strong supplier relationships. Used poorly, they lead to non-compliant awards, uncontrolled spending and frustrated users.

This Framework Agreements and Call-Off Contract Management training course explains how to design, establish and manage frameworks effectively. Participants learn about single and multi-supplier frameworks, direct award and mini-competition procedures, pricing mechanisms, call-off terms, performance management, spend control and framework renewal, with particular attention to public procurement compliance.

The course is relevant to both buyers managing frameworks and suppliers delivering work under them.

Course Objectives

By the end of this training course, participants will be able to:

Explain the purpose, benefits and risks of framework agreements
Design framework structures, lots and supplier numbers
Establish pricing mechanisms and terms for call-offs
Apply direct award and mini-competition procedures correctly
Draft and manage call-off contracts and orders
Monitor supplier performance across the framework
Control spending and demonstrate value for money
Plan framework extension, renewal or retendering

Target Audience

This training course is suitable for a wide range of professionals, including:

Procurement and category managers
Contract managers responsible for frameworks
Public sector buyers
Suppliers and contractors on frameworks
Finance and budget holders using frameworks
Legal and compliance advisers

Training Methodology

The course uses sample framework agreements, call-off documents and spend data. Participants design a framework structure, run a simulated mini-competition, draft a call-off order, analyse framework performance data and plan a renewal strategy. Case studies highlight common compliance pitfalls and how to avoid them.

Target Competencies

Framework design
Call-off procedure compliance
Framework pricing
Call-off contract drafting
Framework performance management
Spend control

Course outline

1Day One: Understanding Framework Agreements

What framework agreements are and how they work
Benefits for buyers, suppliers and end users
Risks of poorly designed or poorly managed frameworks
Public procurement rules on frameworks in overview
Frameworks compared with term contracts and dynamic systems
Examples of successful framework programmes
Exercise: assessing whether a framework is appropriate

2Day Two: Designing and Establishing a Framework

Defining scope, lots and expected demand
Single-supplier and multi-supplier frameworks
Selection and award criteria for framework suppliers
Duration, capacity and maximum value considerations
Pricing schedules, rates and price adjustment
Framework terms and call-off terms structure
Workshop: designing a framework structure

3Day Three: Awarding Call-Offs

Direct award procedures and objective criteria
Running mini-competitions efficiently and fairly
Call-off evaluation and award documentation
Drafting call-off orders and specifications
Managing user access and ordering authority
Avoiding common compliance errors in call-offs
Simulation: running a mini-competition

4Day Four: Managing Performance and Spend

Key performance indicators across the framework
Supplier reviews and performance scorecards
Managing poor performance and remedies
Monitoring spend against expected value
Demonstrating savings and value for money
Managing price reviews and rate changes
Exercise: analysing framework performance data

5Day Five: Supplier Perspective and Renewal

Winning work as a framework supplier
Managing relationships with multiple users
Lessons learned during the framework term
Planning extension, renewal or retendering
Transition between old and new frameworks
Governance and reporting of framework programmes
Personal action plan for framework management

Frequently asked questions

How long is the Framework Agreements and Call-Off Contract Management course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Framework Agreements and Call-Off Contract Management course?

The next public date is 7 - 11 Dec 2026 in London. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in London, Barcelona, Frankfurt, Istanbul, Kuala Lumpur, Madrid, Munich, Paris, Vienna, Amsterdam, Dubai, Geneva.

Can I take Framework Agreements and Call-Off Contract Management online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Framework Agreements and Call-Off Contract Management

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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