Hybrid Work Policy Design and Management

Course overview

Course outline

1. 1Day One: Understanding Hybrid Work

   • The Evolution of Flexible Work: From remote working to structured hybrid models
   • Hybrid Working Models: Office-first, remote-first, fixed-day, team-based and fully flexible approaches
   • Benefits and Risks: Productivity, talent attraction, collaboration, culture and cost considerations
   • Evidence and Trends: What research and employer experience show about hybrid working outcomes
   • Stakeholder Perspectives: Leadership, employees, managers, unions and customers
   • Readiness Assessment: Evaluating culture, technology, processes and management capability
   • Group Activity: Assessing the hybrid readiness of a sample organisation
2. 2Day Two: Designing the Hybrid Work Policy

   • Job and Task Analysis: Determining which roles and activities suit remote, hybrid or on-site work
   • Policy Structure: Purpose, scope, eligibility, working patterns and approval processes
   • Fairness and Consistency: Handling requests, exceptions, appeals and changing circumstances
   • Working Hours and Availability: Core hours, right to disconnect and response expectations
   • Equipment, Expenses and Allowances: Providing tools and support for home working
   • Employment and Contract Considerations: Variations to terms and documenting arrangements
   • Workshop: Drafting the core sections of a hybrid work policy
3. 3Day Three: Compliance, Risk and Wellbeing

   • Health and Safety at Home: Workstation assessments, ergonomics and incident reporting
   • Information Security and Data Protection: Confidentiality, device use and secure working practices
   • Cross-Border and Remote Working Requests: Tax, immigration, social security and legal exposure
   • Employee Monitoring: Proportionate oversight, privacy and trust
   • Wellbeing in Hybrid Work: Isolation, overwork, boundaries and mental health support
   • Inclusion and Accessibility: Supporting carers, disabled employees and diverse needs
   • Case Study: Resolving a complex request to work remotely from another country
4. 4Day Four: Leading and Managing Hybrid Teams

   • The Hybrid Manager's Role: Shifting from presence to outcomes and trust
   • Outcome-Based Performance Management: Goals, check-ins and evidence of contribution
   • Communication Rhythms: Team agreements, meetings, asynchronous work and documentation
   • Collaboration and Innovation: Designing purposeful in-person time
   • Preventing Proximity Bias: Fair allocation of work, visibility, development and promotion
   • Hybrid Onboarding and Development: Integrating new joiners and growing people across locations
   • Role-Play: Handling performance and fairness conversations in a hybrid team
5. 5Day Five: Implementation, Measurement and Continuous Improvement

   • Workplace Strategy: Space planning, desk booking and collaboration areas
   • Technology Enablement: Collaboration tools, hybrid meeting rooms and digital workplace support
   • Change Management and Communication: Launching the policy and managing resistance
   • Measuring Impact: Productivity, engagement, retention, wellbeing and cost metrics
   • Listening and Adapting: Pulse surveys, focus groups and policy reviews
   • Governance: Ownership, consistency monitoring and handling disputes
   • Final Workshop: Presenting a hybrid work policy and twelve-month implementation plan