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Professional training course · ISSD-009

Interpersonal Skills and Relationship Building

Strong working relationships make collaboration easier, reduce conflict and improve results. Interpersonal skills can be learned and improved. This LLMI course covers…

  • 5 daysClassroom or online
  • 15Upcoming dates
  • 10Cities
  • £2,250Fees from
View dates & register Get quotation Download PDF
Interpersonal Skills and Relationship Building
Next classroom session London 16 - 20 Nov 2026 · £4,200 Also available Munich 7 - 11 Dec 2026 · £4,250

Course overview

Why Attend

Strong working relationships make collaboration easier, reduce conflict and improve results. Interpersonal skills can be learned and improved.

This LLMI course covers communication styles, active listening, empathy, rapport, trust, giving and receiving feedback, managing disagreements, networking and building lasting professional relationships. Participants practise skills in interactive exercises.

Course Objectives

Understand communication styles

Listen actively and show empathy

Build rapport and trust

Give and receive feedback

Handle disagreements constructively

Build lasting professional relationships

Target Audience

Professionals at all levels

Team members and leaders

Customer-facing staff

Project staff

New employees

Anyone working with others

Course Methodology

Interactive exercises

Role plays

Self-assessments

Feedback

Group discussions

Course outline

  1. 1Day 1: Interpersonal Foundations
    • Why relationships matter
    • Communication styles
    • Self-awareness
    • First impressions
    • Exercise: Style assessment
  2. 2Day 2: Listening and Empathy
    • Active listening
    • Empathy
    • Questions
    • Non-verbal communication
    • Practice: Listening drills
  3. 3Day 3: Rapport and Trust
    • Building rapport
    • Trust
    • Reliability
    • Respect
    • Role play: Building rapport
  4. 4Day 4: Feedback and Disagreement
    • Giving feedback
    • Receiving feedback
    • Disagreements
    • Repairing relationships
    • Role play: Constructive disagreement
  5. 5Day 5: Networks
    • Professional networks
    • Maintaining relationships
    • Cross-cultural relationships
    • Personal plan
    • Capstone: Relationship plan

Schedule

Dates and fees

15 upcoming dates in 10 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,050.

All dates as PDF
November 2026
16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext sessionOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
Register
December 2026
7DEC 7 - 11 Dec 2026Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
21DEC 21 - 25 Dec 2026Mon to Fri · 5 days
Malaysia flag Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
Register
January 2027
11JAN 11 - 15 Jan 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
February 2027
8FEB 8 - 12 Feb 2027Mon to Fri · 5 days
South Africa flag Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
Register
March 2027
8MAR 8 - 12 Mar 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
April 2027
12APR 12 - 16 Apr 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
Register
May 2027
10MAY 10 - 14 May 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
June 2027
14JUN 14 - 18 Jun 2027Mon to Fri · 5 days
Spain flag MadridSpain · Classroom
£4,250per delegate2+ people: £3,400 each
Register
July 2027
12JUL 12 - 16 Jul 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
Register
August 2027
9AUG 9 - 13 Aug 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
September 2027
13SEP 13 - 17 Sep 2027Mon to Fri · 5 days
Malaysia flag Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
Register
October 2027
11OCT 11 - 15 Oct 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
November 2027
8NOV 8 - 12 Nov 2027Mon to Fri · 5 days
France flag ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
Register
December 2027
13DEC 13 - 17 Dec 2027Mon to Fri · 5 days
United Arab Emirates flag DubaiUnited Arab Emirates · Classroom
£5,250per delegate2+ people: £4,200 each
Register

Questions

Frequently asked questions

How long is the Interpersonal Skills and Relationship Building course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Interpersonal Skills and Relationship Building course?

The next public date is 16 - 20 Nov 2026 in London. There are 15 upcoming dates in total.

Where is this course held?

Upcoming sessions run in London, Munich, Kuala Lumpur, Amsterdam, Cape Town, Geneva, Barcelona, Madrid, Paris, Dubai.

Can I take Interpersonal Skills and Relationship Building online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,050 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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