Job Proficiency and Performance

Course overview

Course outline

1. 1Day 1: Foundations of Performance Management

   • Definition and purpose of performance management
   • Four core stages: planning, monitoring, development, and reward
   • Factors that support successful performance systems
   • Setting behavioural and performance standards
   • Defining what good performance looks like
   • Introduction to competency frameworks and KSAB models
2. 2Day 2: Adult Learning and Capability Development

   • Adult learning principles and learning preferences
   • Conscious Competence Model and learning stages
   • Unconscious incompetence to unconscious competence journey
   • Linear learning versus loop learning approaches
   • Coaching and feedback for workplace learning
   • Johari Window for self-awareness and growth
   • Training cycle: needs analysis, design, delivery, and evaluation
3. 3Day 3: Training and Skill Mastery

   • Importance of continuous improvement for proficiency
   • Difference between training and long-term development
   • Designing learning programs that change behaviour
   • Effective knowledge transfer methods
   • Pre-training and post-training evaluations
   • Measuring training impact and return on investment
4. 4Day 4: Managing and Appraising Performance at Work

   • Purpose and structure of performance appraisal systems
   • Conducting meaningful annual performance reviews
   • Collecting behavioural and performance evidence
   • Setting quantitative and qualitative SMART objectives
   • Performance measurement and monitoring techniques
   • Managing poor performance and disciplinary considerations
5. 5Day 5: Improving Job Performance

   • Structured conversations to address performance gaps
   • Ask versus Tell coaching approaches
   • Designing effective coaching sessions
   • Delivering motivational and developmental feedback
   • Recognising and rewarding strong performance
   • Identifying and correcting underperformance
   • Final action planning for sustained improvement