Know Your Customer and Customer Due Diligence (AGRC-063) Training Course

Know Your Customer and Customer Due Diligence

Knowing who your customers are, who ultimately owns or controls them and what activity to expect from them is the foundation of financial crime prevention. Weak customer…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Knowing who your customers are, who ultimately owns or controls them and what activity to expect from them is the foundation of financial crime prevention. Weak customer due diligence allows criminals to launder money, finance terrorism, evade sanctions and commit fraud, and has led to some of the largest regulatory penalties in recent years.

This Know Your Customer and Customer Due Diligence training course provides a thorough, practical understanding of risk-based customer due diligence. Participants learn how to identify and verify individuals and legal entities, establish beneficial ownership, assess customer risk, apply simplified and enhanced due diligence, handle politically exposed persons and maintain due diligence through ongoing monitoring and periodic review.

The course is relevant to banks, payment providers, insurers, investment firms and the many non-financial businesses that now have customer due diligence obligations.

Course Objectives

By the end of this training course, participants will be able to:

Explain the purpose of customer due diligence in financial crime prevention
Describe international standards and typical regulatory requirements in overview
Identify and verify individual and corporate customers
Establish and verify beneficial ownership and control
Assess customer risk using a structured model
Apply enhanced due diligence to high-risk customers including PEPs
Maintain due diligence through ongoing monitoring and reviews
Recognise red flags and escalate suspicions appropriately

Target Audience

This training course is suitable for a wide range of professionals, including:

Know your customer analysts and onboarding teams
Anti-money laundering and compliance officers
Relationship managers and front office staff
Operations and client services professionals
Internal auditors reviewing financial crime controls
Staff in regulated non-financial businesses

Training Methodology

The course is case-driven. Participants review sample customer files, analyse corporate ownership charts, risk-rate customers, perform enhanced due diligence on high-risk profiles and identify red flags. Group discussions explore practical challenges such as complex structures and incomplete information.

Target Competencies

Customer identification and verification
Beneficial ownership analysis
Customer risk rating
Enhanced due diligence
Ongoing monitoring
Red flag escalation

Course outline

1Day One: Foundations of Customer Due Diligence

Money laundering, terrorist financing and the role of KYC
International standards and typical regulatory requirements
The risk-based approach to customer due diligence
Customer due diligence across the customer life cycle
Consequences of weak KYC controls with enforcement examples
Roles of front office, operations and compliance
Quiz: recognising KYC obligations in scenarios

2Day Two: Identification and Verification

Identifying and verifying individual customers
Reliable documents, data and electronic verification
Remote and digital onboarding controls
Identifying corporate customers, trusts and partnerships
Verifying directors, signatories and authorised persons
Purpose and intended nature of the relationship
Exercise: reviewing individual and corporate files

3Day Three: Beneficial Ownership and Risk Assessment

Beneficial ownership concepts and thresholds
Unravelling complex ownership and control structures
Using registers and independent sources
Customer risk factors: product, geography, channel and activity
Building and applying a customer risk rating model
Simplified due diligence and when it applies
Exercise: analysing an ownership chart and risk rating

4Day Four: Enhanced Due Diligence

Triggers for enhanced due diligence
Politically exposed persons and their associates
Source of wealth and source of funds verification
High-risk countries and correspondent relationships
Senior management approval and documentation
Adverse media and open source research
Exercise: enhanced due diligence on a high-risk customer

5Day Five: Ongoing Monitoring and Quality Assurance

Periodic review frequency based on risk
Event-driven reviews and trigger events
Linking KYC with transaction monitoring
Red flags and escalation of suspicious activity
Exiting relationships and record keeping
Quality assurance and testing of KYC files
Personal action plan for strengthening customer due diligence

Frequently asked questions

How long is the Know Your Customer and Customer Due Diligence course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Know Your Customer and Customer Due Diligence course?

The next public date is 7 - 11 Dec 2026 in Barcelona. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Frankfurt, London, Geneva, Istanbul, Kuala Lumpur, Madrid, Munich, Rome, Vienna, Cape Town, Dubai.

Can I take Know Your Customer and Customer Due Diligence online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Know Your Customer and Customer Due Diligence

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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