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Professional training course · HRT-023

Labour Relations

Why Choose Labour Relations Training Course? Why should an organisation pay attention to developing good Labour and Employee Relations ? Events in the most well-run of…

  • 5 daysClassroom or online
  • 13Upcoming dates
  • 8Cities
  • £2,840Fees from

Course overview

Why Choose Labour Relations Training Course?

Why should an organisation pay attention to developing good Labour and Employee Relations? 

Events in the most well-run of organisations can leave employees experiencing feelings of unfairness, alienation, demotivation and frustration. 

However, with positive employee relations and channels for expressing and dealing with problems, an organisation can ensure that by addressing the employees or group’s complaint quickly and fairly and at the lowest level possible within the organisation, a positive outcome is assured, and issues are not escalated.

This Labour Relations training course looks at the role of managers, unions and employee representatives, and how they can nurture trust-based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises.

This Labour Relations training course will feature:

  • How to Work Effectively to Build Trust in the Unionised Environment
  • The Union's Role in Building and Maintaining a Productive Work Environment
  • Identifying Interests Which Call for Engaging, Motivating and Coaching
  • Recognising Rights, Setting Boundaries and Obligations
  • Managing and Applying Discipline
  • Performance Management that Works
  • Negotiating, Mediating, Conflict Management Skills

What are the Goals?

By the end of This Labour Relations training course, participants will be able to:

  • Understand the Strategic Nature of Employee Relations
  • The Role of Unions and other Employee Representatives
  • Recognise the importance of Employee Engagement
  • Develop Performance Management that Delivers
  • Understand mediation, Bargaining and Collective Agreements
  • How to Investigate and Handle Grievances, Settlements and Arbitration

Who is this Training Course for?

This Labour Relations training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers new to a unionised work environment
  • Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
  • HR supervisors and Labour Relations Leaders overseeing skilled trades professionals
  • HR specialists responsible for Employee Relations, Negotiating and Mediating
  • HR Administrators


Course outline

  1. 1Day one: The Importance of Effective Employee Relations
    • Why Workplace Relations Matter
    • Industrial and Employee Relations – Differences and Similarities
    • Features of the Unionised Workplace – What Role Do Unions Play?
    • Building Culture in a Unionised Environment
    • Defining Acceptable Norms and Mores
    • Collective Agreements and Terminology
  2. 2Day two: Interests, Rights and Power
    • Interests – Motivation, Engagement, Trust
    • Rights – Establishing Boundaries, Rights and Obligations
    • Power – Discipline, Accountability and Boundary Enforcement
    • Bargained Rights vs. Residual Rights
    • Making and Enforcing Rules
    • Organisational Policies and Procedures
  3. 3Day three: Performance Management
    • Creating a Performance Based Culture
    • Setting Expectations and Performance Standards
    • Responsibilities of the Union and Management 
    • Discipline, Grievances and Investigations
    • Coaching and Assistance to Improve Performance
    • Managing Absenteeism
  4. 4Day four: Dispute Resolution - Handling Industrial Action
    • Nature of Conflict
    • Types of Industrial Action
    • Mediation and Conciliation
    • Negotiating
    • Management Responses
    • Rights to Dismiss and Discipline
  5. 5Day five: Alternatives to Unions
    • Importance of the Employee Voice
    • Joint Consultative Committees
    • Employee Representatives
    • Forums and Quality Circles
    • Partnerships
    • Role of Legislation

Schedule

Dates and fees

13 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
December 2026
21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysNext session
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
United Arab Emirates flag DubaiUnited Arab Emirates · Classroom
£5,250per delegate2+ people: £4,200 each
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 days
Austria flag ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
South Africa flag Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each

Questions

Frequently asked questions

How long is the Labour Relations course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Labour Relations course?

The next public date is 21 - 25 Dec 2026 in Frankfurt. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Frankfurt, Dubai, Amsterdam, Geneva, Istanbul, Vienna, Barcelona, Cape Town.

Can I take Labour Relations online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,840 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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