Professional training course · HRT-023
Labour Relations
Why Choose Labour Relations Training Course? Why should an organisation pay attention to developing good Labour and Employee Relations ? Events in the most well-run of…
- 5 daysClassroom or online
- 13Upcoming dates
- 8Cities
- £2,840Fees from
Course overview
Why Choose Labour Relations Training Course?
Why should an organisation pay attention to developing good Labour and Employee Relations?
Events in the most well-run of organisations can leave employees experiencing feelings of unfairness, alienation, demotivation and frustration.
However, with positive employee relations and channels for expressing and dealing with problems, an organisation can ensure that by addressing the employees or group’s complaint quickly and fairly and at the lowest level possible within the organisation, a positive outcome is assured, and issues are not escalated.
This Labour Relations training course looks at the role of managers, unions and employee representatives, and how they can nurture trust-based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises.
This Labour Relations training course will feature:
- How to Work Effectively to Build Trust in the Unionised Environment
- The Union's Role in Building and Maintaining a Productive Work Environment
- Identifying Interests Which Call for Engaging, Motivating and Coaching
- Recognising Rights, Setting Boundaries and Obligations
- Managing and Applying Discipline
- Performance Management that Works
- Negotiating, Mediating, Conflict Management Skills
What are the Goals?
By the end of This Labour Relations training course, participants will be able to:
- Understand the Strategic Nature of Employee Relations
- The Role of Unions and other Employee Representatives
- Recognise the importance of Employee Engagement
- Develop Performance Management that Delivers
- Understand mediation, Bargaining and Collective Agreements
- How to Investigate and Handle Grievances, Settlements and Arbitration
Who is this Training Course for?
This Labour Relations training course is suitable to a wide range of professionals but will greatly benefit:
- Managers new to a unionised work environment
- Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
- HR supervisors and Labour Relations Leaders overseeing skilled trades professionals
- HR specialists responsible for Employee Relations, Negotiating and Mediating
- HR Administrators
Course outline
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1Day one: The Importance of Effective Employee Relations
- Why Workplace Relations Matter
- Industrial and Employee Relations – Differences and Similarities
- Features of the Unionised Workplace – What Role Do Unions Play?
- Building Culture in a Unionised Environment
- Defining Acceptable Norms and Mores
- Collective Agreements and Terminology
-
2Day two: Interests, Rights and Power
- Interests – Motivation, Engagement, Trust
- Rights – Establishing Boundaries, Rights and Obligations
- Power – Discipline, Accountability and Boundary Enforcement
- Bargained Rights vs. Residual Rights
- Making and Enforcing Rules
- Organisational Policies and Procedures
-
3Day three: Performance Management
- Creating a Performance Based Culture
- Setting Expectations and Performance Standards
- Responsibilities of the Union and Management
- Discipline, Grievances and Investigations
- Coaching and Assistance to Improve Performance
- Managing Absenteeism
-
4Day four: Dispute Resolution - Handling Industrial Action
- Nature of Conflict
- Types of Industrial Action
- Mediation and Conciliation
- Negotiating
- Management Responses
- Rights to Dismiss and Discipline
-
5Day five: Alternatives to Unions
- Importance of the Employee Voice
- Joint Consultative Committees
- Employee Representatives
- Forums and Quality Circles
- Partnerships
- Role of Legislation
Schedule
Dates and fees
13 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.
No dates in this city right now. Request a quotation and we will suggest the nearest date.
Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.
Questions
Frequently asked questions
How long is the Labour Relations course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Labour Relations course?
The next public date is 21 - 25 Dec 2026 in Frankfurt. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Frankfurt, Dubai, Amsterdam, Geneva, Istanbul, Vienna, Barcelona, Cape Town.
Can I take Labour Relations online?
Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.
How much does the course cost?
Fees start from £2,840 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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