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Professional training course · QP-017
Lean Office and Administrative Process Improvement
Waste is often harder to see in offices than on factory floors: approvals that sit in inboxes, duplicated data entry, unclear handovers and searching for information…
- 5 daysClassroom
- 15Upcoming dates
- 6Cities
- £2,850Fees from
Course overview
Why Attend
Waste is often harder to see in offices than on factory floors: approvals that sit in inboxes, duplicated data entry, unclear handovers and searching for information. Lean thinking can dramatically improve administrative processes.
This LLMI course applies lean principles to office, administrative and transactional processes, covering value and waste in services, process mapping, flow and standard work, visual management for knowledge work, digital simplification and daily improvement routines. Participants map and redesign a real administrative process.
The course suits finance, HR, procurement, customer service and public sector teams.
Course Objectives
Apply lean principles to administrative work
Identify waste in office processes
Map and analyse transactional processes
Redesign processes for flow and simplicity
Use visual management and standard work in offices
Sustain improvements with daily routines
Target Audience
Administrative and office managers
Finance, HR and procurement teams
Public sector managers
Customer service managers
Process improvement practitioners
Shared services staff
Course Methodology
Practical workshops
Process mapping exercises
Case studies
Simulation
Action planning
Course outline
-
1Day 1: Lean in the Office
- Lean principles
- Office waste
- Value from the customer's view
- Lean services examples
- Readiness
- Exercise: Spotting office waste
-
2Day 2: Mapping Processes
- Process mapping
- Value stream maps for transactions
- Lead time and touch time
- Handovers
- Data gathering
- Workshop: Current state map
-
3Day 3: Redesigning for Flow
- Eliminating approvals and rework
- Standard work
- Batching and queues
- Digital simplification
- Future state
- Workshop: Future state design
-
4Day 4: Visual Management
- Team boards
- Workload visibility
- Performance tracking
- Huddles
- Case study: Lean finance team
- Exercise: Board design
-
5Day 5: Sustaining Improvement
- Daily improvement
- Problem solving
- Leadership routines
- Measuring results
- Culture
- Capstone: Process improvement plan
Dates and fees
Questions
Frequently asked questions
How long is the Lean Office and Administrative Process Improvement course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Lean Office and Administrative Process Improvement course?
The next public date is 16 - 20 Nov 2026 in London. There are 15 upcoming dates in total.
Where is this course held?
Upcoming sessions run in London, Barcelona, Istanbul, Amsterdam, Paris, Munich.
How much does the course cost?
Fees start from £2,850 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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