Lean Office and Administrative Process Improvement (QP-017) Training Course

Lean Office and Administrative Process Improvement

Waste is often harder to see in offices than on factory floors: approvals that sit in inboxes, duplicated data entry, unclear handovers and searching for information…

5 daysClassroom or online

15Upcoming dates

6Cities

£2,750Fees from

Course overview

Why Attend

Waste is often harder to see in offices than on factory floors: approvals that sit in inboxes, duplicated data entry, unclear handovers and searching for information. Lean thinking can dramatically improve administrative processes.

This LLMI course applies lean principles to office, administrative and transactional processes, covering value and waste in services, process mapping, flow and standard work, visual management for knowledge work, digital simplification and daily improvement routines. Participants map and redesign a real administrative process.

The course suits finance, HR, procurement, customer service and public sector teams.

Course Objectives

Apply lean principles to administrative work

Identify waste in office processes

Map and analyse transactional processes

Redesign processes for flow and simplicity

Use visual management and standard work in offices

Sustain improvements with daily routines

Target Audience

Administrative and office managers

Finance, HR and procurement teams

Public sector managers

Customer service managers

Process improvement practitioners

Shared services staff

Course Methodology

Practical workshops

Process mapping exercises

Case studies

Simulation

Action planning

Course outline

1Day 1: Lean in the Office

Lean principles
Office waste
Value from the customer's view
Lean services examples
Readiness
Exercise: Spotting office waste

2Day 2: Mapping Processes

Process mapping
Value stream maps for transactions
Lead time and touch time
Handovers
Data gathering
Workshop: Current state map

3Day 3: Redesigning for Flow

Eliminating approvals and rework
Standard work
Batching and queues
Digital simplification
Future state
Workshop: Future state design

4Day 4: Visual Management

Team boards
Workload visibility
Performance tracking
Huddles
Case study: Lean finance team
Exercise: Board design

5Day 5: Sustaining Improvement

Daily improvement
Problem solving
Leadership routines
Measuring results
Culture
Capstone: Process improvement plan

Frequently asked questions

How long is the Lean Office and Administrative Process Improvement course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Lean Office and Administrative Process Improvement course?

The next public date is 16 - 20 Nov 2026 in London. There are 15 upcoming dates in total.

Where is this course held?

Upcoming sessions run in London, Barcelona, Istanbul, Amsterdam, Paris, Munich.

Can I take Lean Office and Administrative Process Improvement online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Lean Office and Administrative Process Improvement

Course overview

Course outline

Dates and fees

Frequently asked questions

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