16NOV
16 - 20 Nov 2026Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
Professional training course · QP-017
Lean Office and Administrative Process Improvement
Waste is often harder to see in offices than on factory floors: approvals that sit in inboxes, duplicated data entry, unclear handovers and searching for information…
- 5 daysClassroom
- 15Upcoming dates
- 6Cities
- £2,850Fees from
Course overview
Why Attend
Waste is often harder to see in offices than on factory floors: approvals that sit in inboxes, duplicated data entry, unclear handovers and searching for information. Lean thinking can dramatically improve administrative processes.
This LLMI course applies lean principles to office, administrative and transactional processes, covering value and waste in services, process mapping, flow and standard work, visual management for knowledge work, digital simplification and daily improvement routines. Participants map and redesign a real administrative process.
The course suits finance, HR, procurement, customer service and public sector teams.
Course Objectives
Apply lean principles to administrative work
Identify waste in office processes
Map and analyse transactional processes
Redesign processes for flow and simplicity
Use visual management and standard work in offices
Sustain improvements with daily routines
Target Audience
Administrative and office managers
Finance, HR and procurement teams
Public sector managers
Customer service managers
Process improvement practitioners
Shared services staff
Course Methodology
Practical workshops
Process mapping exercises
Case studies
Simulation
Action planning
Course outline
-
1Day 1: Lean in the Office
- Lean principles
- Office waste
- Value from the customer's view
- Lean services examples
- Readiness
- Exercise: Spotting office waste
-
2Day 2: Mapping Processes
- Process mapping
- Value stream maps for transactions
- Lead time and touch time
- Handovers
- Data gathering
- Workshop: Current state map
-
3Day 3: Redesigning for Flow
- Eliminating approvals and rework
- Standard work
- Batching and queues
- Digital simplification
- Future state
- Workshop: Future state design
-
4Day 4: Visual Management
- Team boards
- Workload visibility
- Performance tracking
- Huddles
- Case study: Lean finance team
- Exercise: Board design
-
5Day 5: Sustaining Improvement
- Daily improvement
- Problem solving
- Leadership routines
- Measuring results
- Culture
- Capstone: Process improvement plan
Schedule
Dates and fees
15 upcoming dates in 6 cities. Fees are per delegate; bring colleagues and every seat is discounted.
November 2026
LondonUnited Kingdom · Classroom
December 2026
7DEC
7 - 11 Dec 2026Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
21DEC
21 - 25 Dec 2026Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
January 2027
18JAN
18 - 22 Jan 2027Mon to Fri · 5 days
AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
February 2027
15FEB
15 - 19 Feb 2027Mon to Fri · 5 days
ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
March 2027
15MAR
15 - 19 Mar 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
April 2027
19APR
19 - 23 Apr 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
May 2027
17MAY
17 - 21 May 2027Mon to Fri · 5 days
MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
June 2027
21JUN
21 - 25 Jun 2027Mon to Fri · 5 days
AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
July 2027
19JUL
19 - 23 Jul 2027Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
August 2027
16AUG
16 - 20 Aug 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
September 2027
20SEP
20 - 24 Sep 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
October 2027
18OCT
18 - 22 Oct 2027Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
November 2027
15NOV
15 - 19 Nov 2027Mon to Fri · 5 days
AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
December 2027
20DEC
20 - 24 Dec 2027Mon to Fri · 5 days
ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
No dates in this city right now. Request a quotation and we will suggest the nearest date.
Questions
Frequently asked questions
How long is the Lean Office and Administrative Process Improvement course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Lean Office and Administrative Process Improvement course?
The next public date is 16 - 20 Nov 2026 in London. There are 15 upcoming dates in total.
Where is this course held?
Upcoming sessions run in London, Barcelona, Istanbul, Amsterdam, Paris, Munich.
How much does the course cost?
Fees start from £2,850 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
Related
More Quality and Productivity courses
Advanced Quality Excellence and Facilities Management
Next: 16 - 20 Nov 2026 · Barcelona
Barcelona, Amsterdam, Paris +3 more
Artificial Intelligence in Quality Management and Inspection
Next: 25 - 29 Jan 2027 · Amsterdam
Amsterdam, London, Istanbul +4 more
