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Professional training course

Operational Excellence in Crisis Management and Contingency Planning

Why Choose Operational Excellence in Crisis Management and Contingency Planning Training Course? This Operational Excellence in Crisis Management and Contingency Planning…

  • 5 daysClassroom or online
  • 14Upcoming dates
  • 9Cities
  • £2,550Fees from

Course overview

Why Choose Operational Excellence in Crisis Management and Contingency Planning Training Course?

This Operational Excellence in Crisis Management and Contingency Planning training course shall effectively help the organisation to develop a standard methodology for organizing, drafting and implementing emergency preparedness and contingency plans.

The course was prepared to ensure that all delegates will gain the best practices in developing, assessing and determining consequences of contingency plans, and helps participants identify the most common weaknesses found in many crisis management plans.

This attractive training course was tailored to fit with different kind of industries where the organisation reputation before, during and after the crisis are well maintained.

The course will offer to the attendees the professional methods of identifying, preventing, and damage controlling at different types of crisis situations.

This Operational Excellence in Crisis Management and Contingency Planning training course will feature:

  • Latest theories of identifying potential risks or situations
  • Developing a standard methodology for organizing, drafting and implementing emergency preparedness and contingency plan and procedures
  • Dealing with various stages of a crisis
  • Damage control guidance
  • Crisis management team training and compliance

What are the Goals?

This course helps participants identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents.

The Course is to enable students to understand and apply the principles of emergency response planning and crisis management. It considers the need for emergency and crisis response planning and an integrated approach to emergency management. It is mainly To plan and prepare for effective Emergency Response Plans (ERP) that mitigates the potential consequences of an Incident to people (local community and personnel), environment, assets and reputation, and enables normal operations to be resumed efficiently.

By the end of This Operational Excellence in Crisis Management and Contingency Planning training course, participants will be able to:

  • Define crisis management
  • Describe the stages of a crisis
  • Apply best practice in putting crisis management into action
  • Develop contingency plans
  • Enhance common crisis management plan weaknesses
  • Recognise how to establish a crisis management team
  • Analyze the psychology of crisis management decisions
  • Describe the emergency response scenarios
  • Implement damage control
  • Define the requirements and importance of Emergency and Crisis Response Management
  • Discuss aspects of integrated emergency management
  • Prepare to be ready and anticipate the unexpected event leading to a Crisis

Who is this Training Course for?

This Operational Excellence in Crisis Management and Contingency Planning training course is suitable for a wide range of professionals at both senior and middle level of management, and who are involved in any aspect of Crisis and Risk Management and who want to understand, implement and improve the latest Risk and Resilience Management concepts, processes and ideas at both strategic and operational levels.

This Operational Excellence in Crisis Management and Contingency Planning training course is suitable to a wide range of professionals but will greatly benefit:

  • Incident Commander and deputies
  • Safety & Security Management Team Members
  • Risk Management & insurance Personnel
  • Organization’s Crisis Management Team / Cell Members
  • Quality Management Professionals
  • Emergency Response Teams
  • Line Managers and Supervisors
  • Directors and Senior Executives
  • Internal & External Affair management
  • Team Leaders, managers or responsible parties who has safety, emergency, or crisis management responsibilities
  • Other Professionals involved in Risk, Resilience, and Crisis management


Course outline

  1. 1Day one: Theories of Risk & Disasters
    • Theories of crises
    • Types of Crises (Related to different types of Hazards)
    • What Is Crisis Management
    • MITIGATE – PLAN – RESPOND – RECOVER
    • Systems ideas and risks
    • Health and safety management
    • The management of organizational risks
    • Safety culture
    • Case studies
  2. 2Day two: Crises Management Principles
    • An Introduction to Crisis Management
    • The elements of crisis management
    • Crisis Technology and Analytics
    • Mitigate potential hazards caused by natural and human-induced disasters
    • Crisis Management and Decision-making
    • Stakeholders and parties involved in during emergencies
    • Ethics in a Crisis
    • Conducting Risk/Hazard/Vulnerability Assessment
  3. 3Day three: Risk Management Principles
    • Difference between Risk Management & Risk Assessment
    • Hazard Analysis and Disaster Planning
    • The importance of risk management
    • Management of organizational risk culture
    • Risk communications
    • The business impact analysis
    • Business continuity planning
  4. 4Day four: Crisis Management Team Formation & Operations
    • Levels of command and Formation of the crisis management team
    • Command and Control
    • CMT roles & responsibilities
    • Incident Management Team (IMT) roles & responsibilities
    • Emergency Response Team (ERP) roles & responsibilities
    • CMT operations
    • Liaison with the emergency services
    • Communication with the public before, during and after a crisis
    • Maintaining Organization Reputation
  5. 5Day five: Contingency Planning, Emergency Response & Damage Control Process
    • Developing plans and strategies to help organizations prepare, respond and recover from disasters.
    • Managing Low-Intensity Crises
    • Integrated Emergency Management
    • Disaster Inquiries
    • Damage Control & Disaster Risk Reduction 
    • Most Hazardous Emergency Scenario
    • Establish and maintain Medical Emergency Response (MER) Plans
    • ER reports and documentation content (forms/ checklists)
    • Training & Competency (The different types of Training and Drills)
    • Case Study (Fire & Evacuation at Workplace)

Schedule

Dates and fees

14 upcoming dates in 9 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
November 2026
16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
December 2026
7DEC 7 - 11 Dec 2026Mon to Fri · 5 days
France flag ParisFrance · Classroom
£3,250per delegate2+ people: £2,600 each
January 2027
11JAN 11 - 15 Jan 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
February 2027
8FEB 8 - 12 Feb 2027Mon to Fri · 5 days
United Arab Emirates flag DubaiUnited Arab Emirates · Classroom
£2,550per delegate2+ people: £2,040 each
March 2027
8MAR 8 - 12 Mar 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
April 2027
12APR 12 - 16 Apr 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
May 2027
10MAY 10 - 14 May 2027Mon to Fri · 5 days
South Africa flag Cape TownSouth Africa · Classroom
£4,250per delegate2+ people: £3,400 each
June 2027
14JUN 14 - 18 Jun 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
July 2027
12JUL 12 - 16 Jul 2027Mon to Fri · 5 days
France flag ParisFrance · Classroom
£3,250per delegate2+ people: £2,600 each
August 2027
9AUG 9 - 13 Aug 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
September 2027
13SEP 13 - 17 Sep 2027Mon to Fri · 5 days
Spain flag MadridSpain · Classroom
£4,250per delegate2+ people: £3,400 each
October 2027
11OCT 11 - 15 Oct 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
November 2027
8NOV 8 - 12 Nov 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
December 2027
13DEC 13 - 17 Dec 2027Mon to Fri · 5 days
Austria flag ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each

Questions

Frequently asked questions

How long is the Operational Excellence in Crisis Management and Contingency Planning course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Operational Excellence in Crisis Management and Contingency Planning course?

The next public date is 16 - 20 Nov 2026 in Barcelona. There are 14 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Paris, Geneva, Dubai, London, Istanbul, Cape Town, Madrid, Vienna.

Can I take Operational Excellence in Crisis Management and Contingency Planning online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,550 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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