Quality Leadership and Culture (QP-029) Training Course

Quality Leadership and Culture

Quality is ultimately the result of leadership and culture, not inspection. Organisations with strong quality cultures empower people to stop problems, learn from…

5 daysClassroom or online

13Upcoming dates

6Cities

£2,250Fees from

Course overview

Why Attend

Quality is ultimately the result of leadership and culture, not inspection. Organisations with strong quality cultures empower people to stop problems, learn from mistakes and continuously improve.

This LLMI course explores quality leadership, quality culture models and assessment, leadership behaviours, communicating quality expectations, employee engagement, recognition, learning from failures and aligning quality with strategy. Participants assess their organisation's quality culture and plan improvements.

The course is aimed at managers and quality leaders who want to move beyond compliance.

Course Objectives

Explain the link between leadership, culture and quality

Assess quality culture maturity

Demonstrate quality leadership behaviours

Engage employees in quality and improvement

Learn from failures without blame

Align quality with business strategy

Target Audience

Quality managers and directors

Senior and middle managers

Operations leaders

Continuous improvement leaders

HR and organisational development staff

Supervisors

Course Methodology

Leadership discussions

Culture assessment tools

Case studies

Role plays

Action planning

Course outline

1Day 1: Quality and Leadership

Evolution of quality thinking
Leadership role
Quality as strategy
Costs of poor culture
Case study: Quality failure
Exercise: Leadership reflection

2Day 2: Assessing Quality Culture

Culture models
Assessment methods
Indicators
Employee perceptions
Workshop: Culture assessment

3Day 3: Leadership Behaviours

Setting expectations
Visible commitment
Gemba walks
Coaching
Decision-making
Role play: Quality conversation

4Day 4: Engagement and Learning

Employee involvement
Recognition
Learning from failure
Psychological safety
Communication
Exercise: Engagement plan

5Day 5: Building the Culture

Culture change roadmap
Aligning systems
Measuring progress
Sustaining
Lessons
Capstone: Quality culture plan

Frequently asked questions

How long is the Quality Leadership and Culture course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Quality Leadership and Culture course?

The next public date is 21 - 25 Dec 2026 in Rome. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Rome, Paris, Frankfurt, Barcelona, Geneva, Kuala Lumpur.

Can I take Quality Leadership and Culture online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Quality Leadership and Culture

Course overview

Course outline

Dates and fees

Frequently asked questions

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