How long is the Strategic Quality Management course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Strategic Quality Management course?

The next public date is 16 - 20 Nov 2026 in Istanbul. There are 14 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Istanbul, Vienna, Barcelona, Rome, Munich, Amsterdam, Cape Town, Dubai.

Can I take Strategic Quality Management online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,840 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Strategic Quality Management (QP-004) Training Course

Course overview

Why Attend

This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization's quality strategic plans. The course will take participants through the history of quality and strategy and link them with practical applications. Participants will learn to analyze current organizational status and identify gaps and future needs. The course will also examine the strategic planning process, from initiation to the selection of initiatives. Moreover, the identification process of quality Key Result Areas (KRAs) will be discussed. Participants will leave with the tools, skills, and knowledge to start their journey to strategize for their quality departments and produce deployment plans.

Course Methodology

This course uses workshops, case studies, and group debriefs to help participants understand various strategies, quality concepts, and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. Various videos on strategy and quality applications support this course.

Team discussions and presentations are used throughout the course to foster participants’ understanding of the strategic planning process for quality deployment in organizations.

Course Objectives

By the end of the course, participants will be able to:

Define quality and strategy concepts highlighting the main components of quality strategic planning
Analyze the current quality situation to draft vision and mission statements
Generate strategic goals and objectives for their quality department
Evaluate strategies and draft an operating plan
Examine how to measure the success of a quality strategy

Target Audience

All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.

Target Competencies

Strategic planning
Quality management
Management and planning
Understanding controls and Key Performance Indicators (KPIs)
Understanding quality frameworks

Course outline

1Day 1: Introduction to Quality Management and Strategy
- Definitions of quality
- Dimensions of quality
- The evolution of quality standards
- The seven principles of strategic quality management
- Strategic deployment of quality frameworks and excellence awards
- Evaluation of strategic management
- Historical origins of strategy
- Barriers to strategic implementation
- Strategic deployment models
2Day 2: Analyzing the Environment and Extracting Critical Success Factors
- Quality maturity ladder
- Quality stakeholders analysis
- Situation analysis tools in quality departments
- Defining quality visions and missions
- Developing a quality statement
- Setting quality strategic goals
- Identifying Critical Success Factors (CSFs) in quality
3Day 3: Goals and Objectives and Alignment to Action Plans
- From a strategic plan to an action plan
- Goals, objectives and targets for the quality division
- Criteria for setting strategic objectives
- Key Results Areas (KRAs), goals, objectives and targets
- Examples of strategic objectives (goals)
4Day 4: Evaluating Strategies and Drafting Operating Plans
- Expanding SWOT for strategies: TOWS
- Offensive strategies
- Defensive strategies
- The How-How technique to develop quality-related initiatives
- Linking goals, strategies, action plans and budgets
- Criteria of effective action plans
- Developing a quality department plan
5Day 5: Measuring Quality Management Strategy Achievement
- Approaches to control quality
- Using Key Result Areas (KRAs) to create Key Performance Indicators (KPIs)
- Quality dashboards
- KPI cards
- Setting targets
- The balanced scorecard for the quality department

Schedule

Dates and fees

14 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

December 2026

7DEC 7 - 11 Dec 2026Mon to Fri · 5 days

ViennaAustria · Classroom

£4,250per delegate2+ people: £3,400 each

January 2027

11JAN 11 - 15 Jan 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

February 2027

8FEB 8 - 12 Feb 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

March 2027

8MAR 8 - 12 Mar 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

April 2027

12APR 12 - 16 Apr 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

May 2027

10MAY 10 - 14 May 2027Mon to Fri · 5 days

Cape TownSouth Africa · Classroom

£2,840per delegate2+ people: £2,272 each

June 2027

14JUN 14 - 18 Jun 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

July 2027

12JUL 12 - 16 Jul 2027Mon to Fri · 5 days

ViennaAustria · Classroom

£4,250per delegate2+ people: £3,400 each

August 2027

9AUG 9 - 13 Aug 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

September 2027

13SEP 13 - 17 Sep 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

October 2027

11OCT 11 - 15 Oct 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

November 2027

8NOV 8 - 12 Nov 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

December 2027

13DEC 13 - 17 Dec 2027Mon to Fri · 5 days

DubaiUnited Arab Emirates · Classroom

£5,250per delegate2+ people: £4,200 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere