7DEC
7 - 11 Dec 2026Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Professional training course · CON-032
Warranty and Guarantee Management
Warranties and guarantees protect buyers when products, equipment, systems or works fail to perform as promised. They can be worth substantial sums, yet many…
- 5 daysClassroom
- 49Upcoming dates
- 12Cities
- £2,250Fees from
Course overview
Introduction
Warranties and guarantees protect buyers when products, equipment, systems or works fail to perform as promised. They can be worth substantial sums, yet many organisations lose their benefit because warranty periods expire unnoticed, conditions are breached, claims are poorly documented or responsibilities between suppliers are unclear.
This Warranty and Guarantee Management training course provides a structured approach to obtaining, recording and enforcing warranties and guarantees. Participants learn about express and implied warranties, manufacturer and contractor warranties, collateral warranties, performance guarantees, warranty conditions and exclusions, warranty registers, claim procedures and supplier management, as well as the supplier's perspective on managing warranty liabilities.
The course is relevant to procurement, facilities, asset, engineering and contract professionals.
Course Objectives
By the end of this training course, participants will be able to:
- Explain the types and purposes of warranties and guarantees
- Distinguish express, implied and statutory warranties
- Negotiate appropriate warranty terms and durations
- Understand conditions, exclusions and limitations in warranties
- Build and maintain an effective warranty register
- Prepare and pursue warranty claims successfully
- Manage collateral warranties and performance guarantees
- Manage warranty obligations and costs as a supplier
Target Audience
This training course is suitable for a wide range of professionals, including:
- Contract and procurement managers
- Facilities and asset managers
- Maintenance and engineering managers
- Project managers
- Supplier warranty and after-sales managers
- Quality and customer service managers
Training Methodology
The course uses sample warranty documents, claim files and case studies. Participants review warranty terms for gaps, build a warranty register, prepare a warranty claim with supporting evidence and negotiate warranty terms in a simulated procurement. Both buyer and supplier perspectives are considered.
Target Competencies
- Warranty term analysis
- Warranty negotiation
- Warranty register management
- Warranty claim preparation
- Collateral warranty understanding
- Supplier warranty management
Course outline
-
1Day One: Understanding Warranties and Guarantees
- Warranties, guarantees and indemnities compared
- Express, implied and statutory warranties
- Manufacturer, supplier and contractor warranties
- Performance and efficiency guarantees
- The value of warranties to buyers
- Common reasons warranty value is lost
- Exercise: reviewing a set of warranty documents
-
2Day Two: Negotiating Warranty Terms
- Defining warranty scope and covered defects
- Warranty periods and start dates
- Conditions such as maintenance and authorised use
- Exclusions, limitations and liability caps
- Remedies: repair, replacement and refund
- Extended warranties and service agreements
- Workshop: negotiating warranty terms in a procurement
-
3Day Three: Collateral Warranties and Construction Guarantees
- Collateral warranties and third-party rights
- Defects liability periods in construction contracts
- Latent defects and limitation periods
- Equipment and system warranties on projects
- Insurance-backed and decennial guarantees
- Assignment of warranties on handover or sale
- Exercise: mapping warranties for a completed project
-
4Day Four: Warranty Registers and Claims
- Building a warranty register with key data
- Tracking expiry dates and maintenance conditions
- Recording defects and gathering evidence
- Notifying claims correctly and on time
- Following up claims and escalating refusals
- Recovering costs when suppliers fail to respond
- Workshop: preparing a warranty claim
-
5Day Five: Supplier Perspective and Continuous Improvement
- Managing warranty liabilities and provisions as a supplier
- Warranty cost analysis and product quality feedback
- Customer service in handling warranty claims
- Using warranty data to improve specifications
- Reporting warranty performance to management
- Building a warranty management procedure
- Personal action plan for warranty management
Schedule
Dates and fees
49 upcoming dates in 12 cities. Fees are per delegate; bring colleagues and every seat is discounted.
December 2026
BarcelonaSpain · Classroom
14DEC
14 - 18 Dec 2026Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
21DEC
21 - 25 Dec 2026Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
January 2027
4JAN
4 - 8 Jan 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
11JAN
11 - 15 Jan 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
18JAN
18 - 22 Jan 2027Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
25JAN
25 - 29 Jan 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
February 2027
1FEB
1 - 5 Feb 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
8FEB
8 - 12 Feb 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
15FEB
15 - 19 Feb 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
22FEB
22 - 26 Feb 2027Mon to Fri · 5 days
Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
March 2027
1MAR
1 - 5 Mar 2027Mon to Fri · 5 days
MadridSpain · Classroom
£4,250per delegate2+ people: £3,400 each
8MAR
8 - 12 Mar 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
15MAR
15 - 19 Mar 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
22MAR
22 - 26 Mar 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
April 2027
5APR
5 - 9 Apr 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
12APR
12 - 16 Apr 2027Mon to Fri · 5 days
MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
19APR
19 - 23 Apr 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
26APR
26 - 30 Apr 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
May 2027
3MAY
3 - 7 May 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
10MAY
10 - 14 May 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
17MAY
17 - 21 May 2027Mon to Fri · 5 days
ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
24MAY
24 - 28 May 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
June 2027
7JUN
7 - 11 Jun 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
14JUN
14 - 18 Jun 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
21JUN
21 - 25 Jun 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
July 2027
5JUL
5 - 9 Jul 2027Mon to Fri · 5 days
ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
12JUL
12 - 16 Jul 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
19JUL
19 - 23 Jul 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
26JUL
26 - 30 Jul 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
August 2027
2AUG
2 - 6 Aug 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
9AUG
9 - 13 Aug 2027Mon to Fri · 5 days
AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
16AUG
16 - 20 Aug 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
23AUG
23 - 27 Aug 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
September 2027
6SEP
6 - 10 Sep 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
13SEP
13 - 17 Sep 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
20SEP
20 - 24 Sep 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
October 2027
4OCT
4 - 8 Oct 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
11OCT
11 - 15 Oct 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
18OCT
18 - 22 Oct 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
25OCT
25 - 29 Oct 2027Mon to Fri · 5 days
DubaiUnited Arab Emirates · Classroom
£5,250per delegate2+ people: £4,200 each
November 2027
1NOV
1 - 5 Nov 2027Mon to Fri · 5 days
GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
8NOV
8 - 12 Nov 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
15NOV
15 - 19 Nov 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
22NOV
22 - 26 Nov 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
December 2027
6DEC
6 - 10 Dec 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
13DEC
13 - 17 Dec 2027Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
20DEC
20 - 24 Dec 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
27DEC
27 - 31 Dec 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
No dates in this city right now. Request a quotation and we will suggest the nearest date.
Questions
Frequently asked questions
How long is the Warranty and Guarantee Management course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Warranty and Guarantee Management course?
The next public date is 7 - 11 Dec 2026 in Barcelona. There are 49 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Barcelona, Frankfurt, London, Istanbul, Kuala Lumpur, Madrid, Munich, Paris, Vienna, Amsterdam, Dubai, Geneva.
How much does the course cost?
Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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